Password Management - Account Unlock Steps

Our password management system provides a self-service avenue for students, faculty, and staff to unlock or reset their NCCU accounts. 

NOTE: Self-service account recovery requires verification methods to be set up prior. If you are having login issues and have not set up verification methods for your account, please contact the helpdesk at 919-530-7676 for assistance.

Click this link to access the Office 365 SSPR recovery page. Below are steps for account unlock:

Identify who you are.

1. Enter your full NCCU email address.

2. Enter the characters in the picture or select the audio and listen to words to enter. Click Next.

Identify your sign in issue.

3. Select this sign in trouble that you are experiencing. Click Next.

Verify who you are.

4. Select a method to use for verification. Follow through with the specific verification requirements.

(If you have not set up authentication methods for your account please contact the helpdesk at 919-530-7676 for assistance.)

Confirm your account

6. Once your password was successfully changed, you will receive confirmation.

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Details

Article ID: 132016
Created
Thu 4/29/21 3:57 PM
Modified
Mon 5/3/21 1:20 PM