Account lockouts occur after multiple incorrect password attempts. Accounts will automatically unlock after a 15-minute lockout period. If a user wishes to unlock their account now, they can do this through the Password Management Service with Microsoft. This article provides step-by-step guidance for staff, faculty, and students on how to unlock their NCCU accounts immediately, without having to wait for the full lockout period.
Identify who you are.
1. If you have locked your account visit https://nccu.edu/password.
2. Next, enter your full NCCU account name username@ad.nccu.edu. Then enter the characters in the picture or select the audio and listen to words to enter. Click Next.
Identify your sign in issue.
3. For a locked account, select I know my password, but still can't sign in. Click Next.
Verify who you are.
4. Select a method to use for verification. Follow through with the specific verification requirements.
| NOTE: In the example below a phone was registered for SSPR. If you have not set up verification methods for your account please contact the Eagle Technical Assistance Center (ITS helpdesk) at 919-530-7676. |
Confirm your account
5. Once your method is successfully verified, you will receive confirmation that your account has been unlocked.
