ON CAMPUS INSTRUCTIONS:
Steps for Students to Initiate a Dell Warranty Claim While Living On Campus
If you are on-campus and having an issue with your Cares laptop, NCCU offers the Eagle Technical Center (ETC) to be your liaison with Dell.
1. Bring your Cares laptop to the walk-up ETC desk located on the first floor of James Shepard Library.
2. Upon arrival, a technician will assist with the Dell warranty process to make it as seamless as possible.
3. The ETC technicians will coordinate with Dell on having your computer repaired.
4. Once repaired, ETC technicians will contact you to pickup your computer from ETC.
ETC can be contacted by phone at 919-530-5038 if you have further questions.
OFF CAMPUS INSTRUCTIONS:
Steps for Students to Initiate a Dell Warranty Claim When Off Campus
1. Please click the following link that will take you to the Dell Warranty Home page and type in your Service Tag for the computer: Dell Warranty Home page.
- Need help locating your service tag? See below for assistance.