Filelocker Secure File Transfer FAQ

Accessing Filelocker 

How do I log into Filelocker?

You may access Filelocker by visiting:

filelocker.nccu.edu

You will sign in using your username and password.

Who is eligible to access Filelocker?

Current and active faculty, staff, and students are eligible to access and use this service.

What web browsers are supported by Filelocker?

For the best experience, we recommend always using the latest versions of Mozilla Firefox or Google   Chrome. 

Is there a mobile version of Filelocker?

At this time, Filelocker is not designed for mobile browsing. We highly recommend using a desktop or laptop computer in place of a smartphone or tablet.

What is my account quota?

You are allowed to store up to 750MB worth of files at a time in your Filelocker account.

What types of files am I allowed to upload to Filelocker? Are there any restrictions?

There are no filetype restrictions in Filelocker. If you are experiencing issues uploading a specific file, please open an IT Request ticket, or email itscommunications@nccu.edu

How can I upload an entire folder?

Unfortunately, you cannot upload an entire folder in Filelocker. The best way to upload multiple files at once is to compress the folder (which will create a .zip file for you to upload). To do this:

In Windows, find the folder on your computer using Windows Explorer. Right click on the folder, and choose “Send to” and then “Compressed Folder”. This will create a .zip file with the same name as the folder.

On Mac computers, locate the folder using Finder. Hold down the “Control” key and click (or two finger click/right-click) on this folder and choose “Compress ‘Folder Name’” from the menu. This will create a .zip file (compressed folder) of the same name as the folder.

o   This can be increased upon request.  The system supports a maximum file size of 8GB, which cannot be exceeded.

o   If there are problems with a particular file, it’s best to try zipping it, and uploading the zip file.

Troubleshooting

When sharing a file, the person I sent it to is unable to open it. How can I fix this?

There could be several compatibility reasons an individual user is unable to open a shared file.  We recommend that the user contact their local IT support for assistance.

I am unable to upload a file, though I know it is a supported type. What is happening?

Examine the size of the file you are attempting to upload and ensure that it will not put you over your remaining quota. You can see your quota in the upper-right corner (hover over the quota bar with your mouse):

Why does my shared file require a password when no password was set?

Web browser autocomplete could be supplying a password to this field (as it thinks it is a login field).  Even when the box isn’t checked to set a password on the file and is not visible, the field can still be filled in by your browser. Check the password option and make sure to clear the field of any text if there is information hidden there.

Why is a Filelocker login page appearing for a user with whom I shared a file?

Generally caused by using an old or incompatible browser. Filelocker is best used with up-to-date versions of Firefox or Chrome on a desktop/laptop computer.

Can I use Filelocker to store HIPAA and PCI data?

FileLocker is not currently approved to store HIPAA and PCI data; please do not use this service to store such data.

Was this helpful?
0% helpful - 1 review

Details

Article ID: 83715
Created
Wed 7/24/19 12:52 PM
Modified
Fri 5/14/21 12:16 PM