Shared Mailbox FAQ

What is a shared mailbox?

A shared mailbox is a resource email that can be used for each department or group to share or collected needed information for the group. The mailbox is shared with everyone in a specific group, so the issues can be read and resolved by any member of the group. 

How do I request a shared mailbox for our group?

Create an ITS ticket with the link below and include the following information 

1. https://nccu.teamdynamix.com/TDClient/1852/Portal/Requests/ServiceDet?ID=29311

• The name of the mailbox you would like to create (ex.youremail@nccu.edu) 
• A list of users who will need access to this mailbox. (ex,jsmith@nccu.edu,mwalker@nccu.edu) 

How do I obtain access to a previously created mailbox?

A ticket must be created by a manager or by a mailbox owner of that mailbox. 

What is the username and password to a shared mailbox? 

Shared mailboxes do not have separate usernames and passwords. Your user account is granted permission to the shared mailbox. 

How do I access the shared mailbox?

Once access has been granted to a shared mailbox, that mailbox will automatically appear in Outlook within 3 hours.