Banner 9 - Common Errors

The purpose of this Knowledge base is to assist users with troubleshooting the most common errors that can occur with Banner 9.

Before You Can Access Banner 9 a Few Requirements Must be Met:

• Banner 9 is only available to Faculty and Staff
  • Note - Faculty and Staff are not automatically granted access to Banner 9. Your department must fill out the form listed below first. 
    • https://nccu.edu/form/Banner-Access-Form
• If working remote Banner 9 requires a VPN connection
• Users should be using the recommended browser Google Chrome

If all the prior requirements are met you may see the errors listed below.

Most Common Errors

1. Service Invocation Failed
   • How to fix
     • Sign Out of Banner 9 by clicking the arrow -> Close out the Browser Window -> Log back into Banner 9
2. Your Session Has Expired
   • How to Fix
     • Click Reload. If the issue continues close the web browser and sign back into Banner 9

3. Invalid Username/Password
   • If you have done all the prerequisites listed at the top of this article and still see this error please call the Helpdesk at 919-530-7676 or submit a ticket with the link https://nccu.teamdynamix.com/TDClient/1852/Portal/Requests/TicketRequests/NewForm?ID=kpyxPsDMTJo_&RequestorType=Service

If another error is occurring that is not listed above please call the Helpdesk at 919-530-7676