Reset Cisco Jabber App on Mobile Device

Summary

This article provides steps to Reset Jabber for your mobile device as a troubleshooting steps to fix a localized issue

Body

Resetting Jabber can be used as a troubleshooting step when attempting to resolve a localized issue. Below are steps to aid in performing a reset on your Jabber app from your mobile device:

1. Tap the button to view self-management and account information.

 

2. Press Sign Out.

 

3. Press "Reset Jabber"


 

4. Select Reset on the popup message.



 

5. Proceed to sign in with your NCCU email address at the sign in prompt.

6. Enter your NCCU password.

 

7. Phone issues should be resolved.

Details

Details

Article ID: 147484
Created
Thu 10/27/22 6:31 PM
Modified
Fri 11/14/25 10:51 AM