How To Troubleshoot Camera on Device Not Displaying Image

Summary

This article will guide users in troubleshooting possible causes the camera on their device doesn't display an image during video recording and video conferencing

Body

Check for a camera switch or button on your device

Some laptops and portable devices have a physical switch or button that turns the camera on or off. When turned off, your device won't recognize that there's a camera installed, or may cause your camera to show an image of a camera with a slash through it. If your computer has a switch or button, make sure it's in the on position before using your camera.

Those switches or buttons may not be easy to find, so make sure you check all possible places. For example, it could be:
 

  • A small slider for a shutter, built right into the camera
    Shows the slide switch that covers the camera, It's at the top of the screen, by the camera lens.

Shows the slide switch that covers the camera, It's at the top of the screen, by the camera lens.

  • A sliding switch on the side of a laptop
    Shows the on/off slide switch on the right side of the device.

  • A button on a keyboard with a camera icon
    Shows the keyboard key that turns off the camera. It's in the top row and it's the third key from the right edge.

 

Test your camera with the Camera app

Select Start , then choose Camera from the list of apps. If you're asked to allow access to the Camera, select Yes. If the camera works in the Camera app, the problem might be with the app you're trying to use. 


Restart your PC

If you haven't restarted your device since the camera stopped working, you should do so. Select Start , then select Power  > Restart. Waking up your device from sleep isn't the same thing as a restart.

 

 

 

Details

Details

Article ID: 158059
Created
Wed 3/27/24 10:18 AM
Modified
Wed 3/27/24 10:24 AM