Banner 9 - Troubleshooting Tips for Self-Service

Summary

This article outlines some of the most common errors and issues employees may encounter while using Banner 9 Employee Self-Service, along with simple troubleshooting tips to resolve them.

Body

This article outlines some of the most common errors and issues employees may encounter while using any of the Banner 9 Self-Service module, along with simple troubleshooting tips to resolve them. 

As the Information Technology Services (ITS) team continues to identify and resolve additional issues, this article will be updated regularly to reflect new solutions and helpful guidance.

If you experience an issue not listed here, please contact our Eagle Technical Assistance Center (ETAC) by submitting a ticket at https://nccu.edu/helpdesk or by calling (919) 530-7676.

Quick Tip:

For the best experience with Banner 9:

  • Use Firefox in Private (Incognito) mode.

  • If you don’t have Firefox, use Incognito/Private mode in your current browser (like Chrome, Edge, or Safari).

This simple step fixes most common issues, including missing buttons or services.

Still Not Working? Try These Steps:

  1. Clear Your Browser Cache and Cookies
    Your browser might be storing old data that's causing problems. Clear your cache and cookies, then restart your browser.

  2. Try a Different Browser
    If Firefox in Private mode doesn't work, try using Chrome or Edge in Incognito/Private mode.

  3. Turn Off Browser Extensions
    Extensions like ad blockers can interfere with Banner 9. Try temporarily disabling any extensions you have installed.

  4. Check for Pop-Up Blockers
    Make sure your browser allows pop-ups from the Banner 9 site. Some features won’t work if pop-ups are blocked.

  5. Contact IT Support
    If you're still having trouble, please reach out to your IT team:

    Be sure to include the following in your request:

    • A screenshot of the issue

    • The browser you're using

    • Whether you're in Private/Incognito mode

Broken Page and/or Links

Users may sometimes encounter a broken page or non-working links, similar to the example shown below.

This issue is most often caused by an incorrect language setting in the portal. To fix it, follow these steps:

  1. Click on the gear icon in the upper right-hand corner of the screen.

  2. Select Language Setting from the menu.

  3. Ensure the language is set to English (United States).

    • If it’s already set to English (United States), try switching to a different English option (e.g., English (United Kingdom)), click Save, then switch it back to English (United States) and Save again.

This should resolve the issue and allow the page and links to display correctly.

Details

Details

Article ID: 166020
Created
Wed 5/14/25 1:47 PM
Modified
Thu 5/15/25 8:40 AM