Chrome River Access Issue

When trying to access Chrome River and you receive this error, there are a couple of things you can check before submitting a help desk ticket.

This will address some of the issues for accessing Chrome River. It may not address all issues, but these are the common reasons for that error.

Chrome River access is completely driven by your Banner account. There are a couple of things that you should check before you submit a ticket to ITS for Chrome River access.

1) Email Address - Some users have had their email address changed from the standard userid@nccu.edu email. This will affect your Chrome River access as it uses your email address as part of the Chrome River authentication. If you have recently had email address changed and have not been able to access Chrome River, then you should submit a ticket to have your email address updated to your new email address. 

2) Position Ending Date - Every one who is employed by NCCU has a Position Number, often referred to as POSN. Every POSN has an ending date. Some POSN ending dates expire every year and need to be renewed. When the ending date expires, it will affect your Chrome River access.  Once your position ending date comes up and/or has passed, your access to Chrome River is removed.

To correct this, you must take action with your supervisor/manager/Dept Chair/HR to remedy the situation.  Your position ending date must be remedied in order for access to Chrome River to be restored.

Chrome River uses a rolling snapshot date that is set to the ending date of the current month. Your new position ending date must be on/after the 1st day of the next month...i.e

Once your POSN ending date is updated in Banner, you should have access to Chrome River the following morning after 9:30AM. Chrome River is updated once a day.