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If you are having trouble accessing Banner 9. Follow the steps below to correct the issue.
- Restart your computer.
- Reattempt to access Banner 9. If the issue continues, proceed to step 2
- Select the three dots in the top right corner of the address bar.
![](https://nccu.teamdynamix.com/TDPortal/Images/Viewer?fileName=5e097f17-9e7d-4179-a4cd-06b9bfcf6f0e.png)
- Select More Tools > Clear browsing data…..
![](https://nccu.teamdynamix.com/TDPortal/Images/Viewer?fileName=67516052-4818-438b-a442-79e1dc19a396.png)
- Make sure the Time range displays All time
- Make sure all the boxes have been checked
- Select Clear data
- Close Google Chrome web browser
- Open a new Google Chrome web browser
- Log into myEOL to access Banner 9 from Administrative and Academic services
![](https://nccu.teamdynamix.com/TDPortal/Images/Viewer?fileName=baa69a1b-7314-48e2-ba4f-d27072b05f5d.JPG)
This should correct the error. If the error continues, call ETAC at 919-530-7676.