Support related to Appworx (Job Scheduling), Adirondack, Symplicity (Accommodate, Career Services), Blackboard, VZ Orientation, JumpForward, Maxient, Distance Learning, Follett Connect-One, J-Point, etc.
Request the installation of a new Banner release or patch for any Banner module or a General Administration Interface; request a clone or a backup copy of a Banner table
Job Creation, Account Creation/Modify/Delete or Schedule Change.
Banner 9 connection issue
Request a new Banner INB Account.
Banner Password Reset; Unlock Account; Account Deletion.
Support related to Banner Document Management
Troubleshoot Banner Finance INB or SSB issues
Troubleshoot Banner General INB or SSB issues
Support related to Human Resources, Payroll, Position Control, Employee Self-Service
Banner SSB pin reset when expired or locked
Troubleshoot Banner Student INB or SSB issues
Creating a new report in WebFOCUS and Blackboard Analytics, SAS Analytics
Troubleshoot and support issues for Faces
Provide overall governmental reporting support and issue resolution relative to UNC-GA and other state agencies.
Modifying\updating existing reports or Dashboards.
Webfocus Account Creation, Modification and Deletion