Knowledge Base

Categories (16)

Accounts & Access

Single Sign-on, Shibboleth CAS, LDAP, NCCU Username and Password, Student email, Employee email

Media & Events

AV Presentation & Special Event Support, Digital Signage, Streaming Media

Business Applications

Banner INB, Banner SSB, and TeamDynamix

Business Intelligence & Reporting

Blackboard analytics, WebFOCUS, SAS Visual Analytics, LabStats, Google Analytics

Network & Connectivity

Data Network Services, Web VPN, Wireless/Wired Network

Web Services

Graphics Design, Mobile Apps, Web Analytics, Web Applications, Web CMS, Web Integration, Web Site Development

Hardware & Software

Microsoft Office, Office 365, SPSS, Software License Coordination, Standard Software, University Laptop Program, Windows/MAC OS


Microsoft IT Academy, Online Training, Specialized Software Training, Web Liaison Training

Student Printing

PaperCut, Follow Me Printing, Mobile Device Printing

Server & Storage

Backups, System Administration


Jabber IM & Presence, Departmental Shared Folders, Microsoft Exchange Active Directory, Outlook, SharePoint, FACES, WebEx, Google Apps, Eagles Cloud, Eagle Apps


WebEx, Voicemail/Unified Messaging, Self Care Portal, Mobile Devices, Telephone Services (employees), Eagle Status

Classrooms & Labs

Collaboration Rooms, Computer Classrooms, Technology Enhanced Classrooms, Labs

Professional Services

Desktop Support & Consulting, Project Management, Student Employment, ETAC

IT Security

Firewall Administration, SSL Certificates, Vulnerability Scanning