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Cisco Voice Services Self Care Portal User Guide

Cisco Voice Services

Self-Care Portal

User Guide

OVERVIEW

What Is It?

The Self Care Portal can be used to manage your telephone settings, including changing and updating settings without contacting the helpdesk. You’ll be able to customize the following features:

Manage your client/portal password and phone pin

Setup and Assign Speed Dial Numbers

Establish a contact page for your Personal Directory

Setup Call Forwarding

Change ring settings and voicemail notifications

How Do I Access It?

To access the Cisco Self Care Portal, you must be on the campus network or using a VPN connection. You can access the Self Care Portal two ways; Option 1: Cisco Jabber Desktop; Option 2: Web browser.

Option 1: Cisco Jabber Desktop (for users with Cisco Jabber desktop)

Step 1: Open your Jabber desktop client using your Jabber username and password.

Step 2: Select the Gear icon from the top right corner of the client, the File and Options button.

Step 3: Log into the Self Care Portal, by entering your NCCU campus username and

password and clicking Sign In.

Step 4: Once logged in you will see one or more Phone options:

  1. One option will show your Phone model with your name.
  2. You may see other options, such as mobility, depending on your phone configuration.

 

Option 2: Web Browser

Step 1: From your web browser enter https://cmpub.nccu.edu/ucmuser/. You might get a security certificate error when trying to access the website. Select process anyway if you receive this error.

Step 2: You will be prompted to enter a username and password. The login credentials are the same as your computer login and password. Once username and password have been entered, click the green Sign In button.

Step 3: Once logged in you will see one or more Phone options:

  1. One option will show your Phone model with your name.
  2. You may see other options, such as mobility, depending on your phone configuration.

 

The Cisco Self Care Portal uses a web-based graphical interface with multiple tabs. Each tab contains a link to different options that the user can configure. The tabs are as follows:

· Phones – Allows you to view and configure your phone settings such as speed dial numbers, ring settings, call history, and call forwarding settings.

· Voice Mail – Allows you to change your voicemail preferences.

· IM & Availability – Allows you to set up Do Not Disturb on your phone that will mute your ringer.

· General Settings – Allows you to change your client/portal password and modify your phone PIN.

Note: Some settings that appear in this document may not appear when you set up your phone in Unified Communications Self Care portal due to phone capabilities and North Carolina Central University security parameters.

Common Features and Icons

The Self-Care Portal uses the following icons to execute common functions.

Phones Tab

The Phones tab setting allow you to view and configure settings for your Cisco Unified VoIP Phones and Jabber devices. The Phones tab is split into three main sections:

  • My Phones – View a summary of your phone(s) and add new phones, edit line descriptions.
  • Phone Settings – Ability to configure phone settings such as speed dial numbers, call history, and call forwarding.
  • Call Forwarding – Configure call forwarding options for the VoIP phone(s).

My Phones

The My Phones window displays a summarized view of your company phones and any additional phones where you can be reached when you are not at your desk. 

Modify Company Phone Settings

Add a Description to Phone

 

Click the desired phone in the Company Phones section you wish to modify. Two options, Edit and Settings, will be available. 

 

Phone Settings

Available options that can be used in this area include Speed Dial Numbers, Services, Voicemail Notification Settings, and Call History.

Speed Dial Numbers

Speed dial numbers allows you to quickly call contacts or associates in or outside your organization. Through the UC Self Care Portal, you can set up to 199 speed dials for your Cisco IP Desk phones.

To set your Speed Dial Numbers:

Step 1: Click the Phones tab.

Step 2: Click Phone Settings.

Step 3: Click Speed Dial Numbers in the Phone Setting section. Do the following: Select the phone for which you want to add the speed dial number, and then ADD New Speed Dial.

Step 4: In the Number field, enter the contact’s name or phone number. You can only search the company directory if your network administrator has enabled you with access.

Step 5: In the Label text box, enter a description for the speed dial number. You must enter the phone numbers exactly how you would dial them from your phone

(4-digits for internal contacts, 9 + 7digits for external numbers, etc.).

Step 6: In the Speed Dial text box, assign a speed dial number.

Step 7: Click Save.

Ring Settings

Allows you to change the default behavior of your phone for alerting you to new calls based on the current state of your line.

For each of your assigned phone numbers, you may select from the following options:

Voicemail Notifications

Voicemail notifications allow you to set up how you want your phone to notify you that there are new messages.

To set up Voicemail Notifications:

Step 1: Click the Phones tab.

Step 2: Click Phone Settings.

Step 3: Click Voicemail Notification Settings.

Step 4: For each of your phones, check the notification options that you want to apply to your phones.

Step 5: Click Save.

Call History

Call history allows you to log missed calls for each of your phones. 

To set your Call History:

Step 1: Click the Phones tab.

Step 2: Click Phone Settings.

Step 3: Click Call History.

Step 4: Check the Log Missed Calls check box for each phone line that you want to save the call history.

 

Call Forwarding Options

When Forward all Calls to check box is checked, all calls that you receive on the phone line will be forwarded to another phone line. 

To set your Forward all Calls

Step 1: Click the Phones tab.

Step 2: In the left navigation pane, click Call Forwarding.

Step 3: Click the phone number on which you want to set up call forwarding.

Step 1: Check the Forward calls to check box.

Step 2: From the Forward calls to drop-down list box, enter the phone number to which you want to forward all calls.

Step 3: Click Save.

Advanced Call Forwarding Options

With Unified Communications Self Care Portal, you can set up advanced call forwarding options, such as call forwarding behavior that is different for internal calls than for external calls. 

To set your Advanced Call Forwarding Options:

Step 1: Click the Phones tab.

Step 2: In the left navigation pane, click Call Forwarding.

Step 3: Click the phone number on which you want to set up call forwarding.

Step 4: Click Advanced Calling Rules.

IM & Availability

In the IM & Availability section, you can set your Do Not Disturb and Status Policy preferences.

Do Not Disturb

If Do Not Disturb box is checked, your phones do not ring when someone dials your number.

To change your Do Not Disturb preferences:

Step 1: Click the IM & Availability tab.

Step 2: Click Do Not Disturb.

Step 3: Check the Enable check box

Step 4: Click Save.

General Settings

The General Settings menu item gives you the option of setting new phone services PIN. 

Phone Services PIN

The Phone Services PIN is used for Extension Mobility, logging into another Cisco IP Desk phone so your personal preferences, such as Speed Dial Numbers, contacts, and call forwarding preferences, are available to you whether you are sitting at your own desk or not. 

To set your Phone Services Pin:

Step 1: Click the General Settings tab.

Step 2: Click Phone Services PIN.

Step 3: In the New Phone Pin text box, enter your new PIN.

Step 4: In the Confirm Pin text box, enter your new PIN.

Step 5: Click Save.

For more information, visit the Self Care Portal User Guide

 

 

 

 

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Details

Article ID: 34611
Created
Mon 7/31/17 4:57 PM
Modified
Tue 8/1/17 9:59 AM