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Please fill out the request form with detailed description of your technical issue.

Issues with computer, speakers, keyboard (i.e) hardware malfunction

This is a link to the new Active Directory account request form. Please have a faculty/staff member fill out this form to request an account to access NCCU Computers & Services.

Email, Shared Mailboxes

Web page creation and maintenance

Banner Password Reset; Unlock Account; Account Deletion.

Telecom can add, remove or change Cisco VoIP desktop phone features

Banner SSB pin reset when expired or locked

Telecom services includes changing the Cisco VoIP phone display name.

Click here to submit a project request to ITS for review.

Access to campus resources, remote desktop access, WebVPN, Banner Access (off campus)

Troubleshoot network connectivity issues.

Troubleshoot and repair of VOIP, fax, credit card and emergency circuits etc.

Jabber is an on-campus communications application for Windows, Mac OS, and mobile devices. The purpose for this service is to provide instant messaging, video, voice messaging, desktop sharing and conferencing capabilities for faculty/staff.

Provides technical support for audio/visual related services at University sponsored special events.

On-demand collaboration, online meeting, web conferencing and videoconferencing application.

Software Installation Quote Request Form

Banner INB connection issue

Instructor-led training: consultation and support

Troubleshoot and support issues for Eagles’s Purch and Faces

Office of research, Evaluation and Planning (REP) Data Request Form.

Support related to Appworx (Job Scheduling), Adirondack, Symplicity (Accommodate, Career Services), Blackboard, VZ Orientation, JumpForward, Maxient, Distance Learning, Follett Connect-One, J-Point, etc.

University Laptop Program; Dell or Apple laptop purchase

Request support for any issue/error related specifically to Banner 9.