DUO Mobile Instant Restore - Staff/Faculty

NCCU’s two-factor authentication partner, Duo Security, implemented a new feature called Instant Restore a feature for Duo Mobile designed to provide easy account recovery for Duo-protected accounts when a Duo Mobile user gets a new IOS or Android device.

IMPORTANT: In order to take advantage of Instant Restore you must have your old device. If you no longer have your old device and did not set up Instant Restore you will need to contact the IT Helpdesk at 919-530-7676 to reactivate Duo on your new phone.

Enable Duo Instant Restore for Android

Enable Duo Instant Restore for IOS

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Enable Duo Instant Restore for Android

Enabling Duo Restore on your Android device will also enable Instant Restore. You also need to have version 3.33.0 (or higher) of Duo Mobile from the Google Play Store on both your new device and your old device.

  1. Ensure you have a Duo Protected account on your phone. Open Duo Mobile, verify that the account is listed, and swipe down on the account list to make sure there are no errors.
  2. Ensure that Duo Restore is enabled. In Duo Mobile, tap the menu button in the upper right, and then select Settings > Duo Restore. Ensure that Backup accounts with Google Drive is enabled.
  3. Optional: If you have a third-party or non-Duo Protected account, consider enabling third-party restore. On the "Duo Restore Settings" screen, make sure Automatically reconnect third-party accounts is enabled. This will make restoring your OTP protected account easier; however, it's not required for Instant Restore for Duo Protected accounts.

Enable Duo Instant Restore for iOS

To enable Duo Instant Restore on an iOS device:

  1. Be sure iOS is up to date. In the Settings app on your device, go to General > Software Update, then download and install any required updates.
  2. Be sure Duo Mobile is up to date. In the App Store, tap the profile icon at the top of the screen, and then tap Purchased. Search for Duo Mobile, and install any available updates.
  3. Be sure iCloud Keychain and Backup are turned on. In the Settings app on your device, go to Passwords & Accounts > iCloud > iCloud, and ensure Keychain and Backup are both set to On.

Contact us

For help or to comment, contact ETAC at 919-530-7676.


This is document added to the Knowledge Base.
Modified 2022-09-08 
First modified on 2021-03-19 14:50:36.

 

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