Service Catalog

Categories (18)

Accounts & Access

AD Account Request, DUO Key FOB Request, Email, Individual User Mailbox, and Password Reset.

Banner & NCCU Applications

Ancillary Processing (Includes Imports, Exports, Data Loads)
Application Upgrades and Patches, Clones, Table Backups, Appworx Management
Banner Account Creation Request, Banner Account Management
Banner Password Reset; Banner Document Management (BDM), Banner Finance
Banner General, Banner HR, Payroll, Position Control, Banner INB Access
Banner INB connection issue, Banner SSB Pin Reset, Banner Student, BDM Request
BDM Request Form, Creating A New Report or Dashboard, FACES/25 Live, Governmental Reporting, Modifying Existing Report or Dashboard, SciQuest (Eagles Purch), TouchNet Marketplace

Classrooms & Learning Spaces

Classroom AV Training and Technology Enhanced Classroom Support.

Collaboration, Servers & Storage

Common Drive-File Sharing, Departmental Shared Mailbox, Eagle Apps, Jabber Service Request, SharePoint Departmental Site Request, SharePoint Permissions Request, and WebEx.

Hardware & Software

Adobe Installation; Request Adobe software installation; Desktop Support
Equipment Drop Off; Faculty/Staff Equipment Loaner Request; Hardware Quote
International Travel Laptop Request; Office/Individual Move; Software Installation and/or Quote; Software Installation Quote Request Form; Software Installation/Upgrade; Software Sales

Information Security

Security Incident and Whitelisting.

Media & Event Support

Audio & Video Recording, Cable Television, Event Support, Telecom Special Events, and Video Conference

Network & Wireless Services

Network Connection, VPN Access, VPN Issues, and Wireless Access.

Phones, Telecommunications and Conferencing

Phone Moves, Adds & Changes, Phone Name Change & Voicemail Passcode Reset, Phone Repair, Port Repair, Public IP Address, Request for Mobile Phone Service, Reserve IP Address, and Wiring.

Printing

Add Printer/Printing Issues, Add to Student Print Quota, Student Printing, and Student Printing Add, Moves & Changes

ITS Projects

Project Requests

Room Reservations

FabLab Room, MakerSpace Room, Teleconference Classroom & Meeting Room and The Law School Room.

Training & Workshops

Microsoft Imagine Academy Request and Training.

Web Services

General Web Services, myEOL Events & Announcements, Web Applications and Integrations, Web Graphics, Web Liaison Training, and Web Services Consultation.

Communications and Marketing

The Office of Communications and Marketing (OCM) has the mission of broadening the university’s reach, promoting its values and enhancing its brand identity through editorial content, web content, marketing, photography, graphic design, video, social media and other avenues. The office publicizes the university’s many academic and extracurricular programs, as well as student and faculty achievements. Media relations specialists on staff are trained to respond to news media inquiries and handle external communications. Campus-wide internal communications services are also provided.

Office of Institutional Research and Analysis

The Office of Institutional Research and Analysis operates primarily as the central unit for the collection, processing, analysis, interpretation, reporting and maintenance of official (historical) university data.

University Police

Building access request for faculty, staff, and students.

Central Receiving

The mission of Central Stores/ Receiving Department is to provide efficient, reliable services in the areas of sales, receiving, and distribution.

Services (2)

General Support

Please fill out the request form with detailed description of your technical issue.

Virtual Support Request

Virtual Support Request