Service Catalog

Categories (24)

Accounts, Email, & Access

Employee Account Request, AD Profile Changes, DUO Key FOB Request, Email, Individual User Mailbox, and Password Reset.
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Banner & NCCU Applications

Ancillary Processing (Includes Imports, Exports, Data Loads)
Application Upgrades and Patches, Clones, Table Backups, Appworx Management
Banner Account Creation Request, Banner Account Management
Banner Password Reset; Banner Document Management (BDM), Banner Finance
Banner General, Banner HR, Payroll, Position Control, Banner INB Access
Banner INB connection issue, Banner SSB Pin Reset, Banner Student, BDM Request
BDM Request Form, Creating A New Report or Dashboard, FACES/25 Live, Governmental Reporting, Modifying Existing Report or Dashboard, SciQuest (Eagles Purch)
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Classrooms, Labs & Learning Spaces

Classroom AV Training and Technology Enhanced Classroom Support.
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Network & Wireless Services

Network Connection, VPN Access, VPN Issues, and Wireless Access.
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Collaboration, Servers & Storage

Common Drive-File Sharing, Departmental Shared Mailbox, Eagle Apps, SharePoint Departmental Site Request, SharePoint Permissions Request, Public IP Address, and WebEx.
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Hardware & Software

Adobe Installation; Request Adobe software installation; Desktop Support
Equipment Drop Off; Faculty/Staff Equipment Loaner Request; Hardware Quote
International Travel Laptop Request; Office/Individual Move; Software Installation and/or Quote; Software Installation Quote Request Form; Software Installation/Upgrade; Software Sales
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Information Security

Security Incident and Whitelisting.
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Media & Event Support

Audio & Video Recording, Cable Television, Event Support, Telecom Special Events, and Video Conference
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Phones, Telecommunications and Conferencing

Jabber Service Request, Phone Moves, Adds & Changes, Phone Name Change & Voicemail Passcode Reset, Phone Repair, Port Repair, Request for Mobile Phone Service, and Wiring.
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Printing

Add Printer/Printing Issues, Add to Student Print Quota, Student Printing, and Student Printing Add, Moves & Changes
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ITS Projects and Consultations

ITS Project and Consultation Requests
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Room Reservations

FabLab Room, MakerSpace Room, Teleconference Classroom & Meeting Room and The Law School Room.
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Training & Workshops

Microsoft Imagine Academy Request and Training.
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Web Services

General Web Services, myEOL Events & Announcements, Web Applications and Integrations, Web Graphics, Web Liaison Training, and Web Services Consultation, TouchNet Marketplace.
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Campus Enterprises

Faculty and Staff Printing
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Canvas Support

Canvas is NCCU's learning management system for delivery of educational courses.
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Communications and Marketing

The Office of Communications and Marketing (OCM) has the mission of broadening the university’s reach, promoting its values and enhancing its brand identity through editorial content, web content, marketing, photography, graphic design, video, social media and other avenues. The office publicizes the university’s many academic and extracurricular programs, as well as student and faculty achievements. Media relations specialists on staff are trained to respond to news media inquiries and handle external communications. Campus-wide internal communications services are also provided.

Requests are reviewed weekly in order of receipt, and prioritized based on the nature of the request. However, please submit your request a minimum of four weeks before the output is needed.
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DSA Communications and Marketing

The DSA - Communications and Marketing Department office publicizes the Division's support-based initiatives, services, health and wellness initiatives, and campus-engagement activities for campus-wide internal communications and promotion.
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Institutional Advancement

Helping to tell the North Carolina Central University story, Institutional Advancement endeavors to enhance the institution’s tradition of excellence in teaching, research and public service by generating transformative private support.
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Law School

Member of law school staff or law student
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Office of Institutional Research and Analysis

The Office of Institutional Research and Analysis operates primarily as the central unit for the collection, processing, analysis, interpretation, reporting and maintenance of official (historical) university data.
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Procure to Pay

Purchasing, Pcard, Central Receiving and all related Procurement Questions from deciding how to purchase to disposal of equipment.
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University Police

Building access request for faculty, staff, and students.
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Human Resources

HR is committed to excellence in everything we do and remain fully dedicated to achieving our mission. We strive to perform at the highest level of competence, taking pride in our work and accomplishments. Our approach is grounded in a commitment to open, accurate, and timely communication with employees at all levels of the organization. This service request reflects our dedication to maintaining the highest standards of service, ensuring that all needs are addressed efficiently and professionally.
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Services (1)

General Support

Please fill out the request form with detailed description of your technical issue.