Service Catalog

Categories (22)

Accounts, Email, & Access

Employee Account Request, AD Profile Changes, DUO Key FOB Request, Email, Individual User Mailbox, and Password Reset.

Banner & NCCU Applications

Ancillary Processing (Includes Imports, Exports, Data Loads)
Application Upgrades and Patches, Clones, Table Backups, Appworx Management
Banner Account Creation Request, Banner Account Management
Banner Password Reset; Banner Document Management (BDM), Banner Finance
Banner General, Banner HR, Payroll, Position Control, Banner INB Access
Banner INB connection issue, Banner SSB Pin Reset, Banner Student, BDM Request
BDM Request Form, Creating A New Report or Dashboard, FACES/25 Live, Governmental Reporting, Modifying Existing Report or Dashboard, SciQuest (Eagles Purch)

Classrooms, Labs & Learning Spaces

Classroom AV Training and Technology Enhanced Classroom Support.

Collaboration, Servers & Storage

Common Drive-File Sharing, Departmental Shared Mailbox, Eagle Apps, Jabber Service Request, SharePoint Departmental Site Request, SharePoint Permissions Request, and WebEx.

Faculty Development Den/Canvas Support

Canvas is NCCU's learning management system for delivery of educational courses.

Hardware & Software

Adobe Installation; Request Adobe software installation; Desktop Support
Equipment Drop Off; Faculty/Staff Equipment Loaner Request; Hardware Quote
International Travel Laptop Request; Office/Individual Move; Software Installation and/or Quote; Software Installation Quote Request Form; Software Installation/Upgrade; Software Sales

Information Security

Security Incident and Whitelisting.

Media & Event Support

Audio & Video Recording, Cable Television, Event Support, Telecom Special Events, and Video Conference

Network & Wireless Services

Network Connection, VPN Access, VPN Issues, and Wireless Access.

Phones, Telecommunications and Conferencing

Phone Moves, Adds & Changes, Phone Name Change & Voicemail Passcode Reset, Phone Repair, Port Repair, Public IP Address, Request for Mobile Phone Service, Reserve IP Address, and Wiring.


Add Printer/Printing Issues, Add to Student Print Quota, Student Printing, and Student Printing Add, Moves & Changes

ITS Projects and Consultations

ITS Project and Consultation Requests

Room Reservations

FabLab Room, MakerSpace Room, Teleconference Classroom & Meeting Room and The Law School Room.

Training & Workshops

Microsoft Imagine Academy Request and Training.

Web Services

General Web Services, myEOL Events & Announcements, Web Applications and Integrations, Web Graphics, Web Liaison Training, and Web Services Consultation, TouchNet Marketplace.

Communications and Marketing

The Office of Communications and Marketing (OCM) has the mission of broadening the university’s reach, promoting its values and enhancing its brand identity through editorial content, web content, marketing, photography, graphic design, video, social media and other avenues. The office publicizes the university’s many academic and extracurricular programs, as well as student and faculty achievements. Media relations specialists on staff are trained to respond to news media inquiries and handle external communications. Campus-wide internal communications services are also provided.

Requests are reviewed weekly in order of receipt, and prioritized based on the nature of the request. However, please submit your request a minimum of four weeks before the output is needed.

Office of Institutional Research and Analysis

The Office of Institutional Research and Analysis operates primarily as the central unit for the collection, processing, analysis, interpretation, reporting and maintenance of official (historical) university data.

University Police

Building access request for faculty, staff, and students.

Procure to Pay

Purchasing, Pcard, Central Receiving and all related Procurement Questions from deciding how to purchase to disposal of equipment.

Campus Enterprises

Faculty and Staff Printing

DSA Communications and Marketing

The DSA - Communications and Marketing Department office publicizes the Division's support-based initiatives, services, health and wellness initiatives, and campus-engagement activities for campus-wide internal communications and promotion.

Institutional Advancement

Helping to tell the North Carolina Central University story, Institutional Advancement endeavors to enhance the institution’s tradition of excellence in teaching, research and public service by generating transformative private support.

Services (1)

General Support

Please fill out the request form with detailed description of your technical issue.