Knowledge Base

Categories (16)

Accounts & Access

Information about AD Accounts, Email, Individual User Mailbox, and Password Reset.

Banner & NCCU Applications

Information about Ancillary Processing (Includes Imports, Exports, Data Loads)

Classrooms & Learning Spaces

Information about Classroom AV Equipment, the ITS MakerSpace and Technology Enhanced Classroom Equipment.

Collaboration, Servers & Storage

Information about Common WebEx, Drive-File Sharing, Departmental Shared Mailbox, Eagle Apps, Jabber Service, SharePoint Departmental Sites, and SharePoint Permissions Request.

Getting Started with NCCU Technology

ITS resources that will assist with getting started with your NCCU technology resources.

Hardware & Software

Information about Adobe, Microsoft Office, Desktop Support, Internet Browsers, Google, IPTV, Equipment Drop Off, Faculty/Staff Loaner Equipment, Hardware, Office/Individual Equipment, University Laptop Program and Software

Information Security

Information about Duo, FileLocker, Password Protections, Email Encryptions, SPAM and Identity Finder

Media & Event Support

Audiovisual, video conferencing/streaming and recording as well as cable TV support services.

Network & Wireless Services

Information about Wireless, Registering Devices, Removing Devices.

Phones, Telecommunications and Conferences

Information about Jabber, Office Telephones, and Mobile Devices.

Printing

Information about Student Printing and ITS supported printing services.

Professional Services

Information about Student Employment and Project Management

Remote Technology Resources

Information about Learning Remotely, Teaching Remotely, Working Remotely and COVID-19 Technology Resources.

Room Reservations

Information about reserving spaces on campus.

Training & Workshops

Technology Training Services (Tech Training) provides the NCCU Community with learning opportunities that span the computing spectrum. Curricular programs range from in-classroom and online courses or specially arranged personal and small-group instruction.

Web Services

Information about the NCCU website, myEOL, TouchNet, web training and/or consultations and web graphics.

Articles (3)

Cares Laptop - Warranty

If hardware assistance is needed with your Cares Laptop. This article will guide you on how to proceed with the Included Dell Warranty

How do I add my preferred first name in “My Information”?

This article shows the steps to updating your preferred first name within Banner.

Internal Links for Employees