Knowledge Base

Categories (17)

Accounts & Access

Information about AD Accounts, Email, Individual User Mailbox, and Password Reset.
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Banner & NCCU Applications

Information about Ancillary Processing (Includes Imports, Exports, Data Loads)
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Classrooms & Learning Spaces

Information about Classroom AV Equipment, the ITS MakerSpace and Technology Enhanced Classroom Equipment.
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Collaboration, Servers & Storage

Information about Common WebEx, Drive-File Sharing, Departmental Shared Mailbox, Eagle Apps, Jabber Service, SharePoint Departmental Sites, and SharePoint Permissions Request.
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Getting Started with NCCU Technology

ITS resources that will assist with getting started with your NCCU technology resources.
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Hardware & Software

Information about Adobe, Microsoft Office, Desktop Support, Internet Browsers, Google, IPTV, Equipment Drop Off, Faculty/Staff Loaner Equipment, Hardware, Office/Individual Equipment, University Laptop Program and Software
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Information Security

Information about Duo, FileLocker, Password Protections, Email Encryptions, SPAM and Identity Finder
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Media & Event Support

Audiovisual, video conferencing/streaming and recording as well as cable TV support services.
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Network & Wireless Services

Information about Wireless, Registering Devices, Removing Devices.
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Phones, Telecommunications and Conferences

Information about Jabber, Office Telephones, and Mobile Devices.
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Printing

Information about Student Printing and ITS supported printing services.
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Professional Services

Information about Student Employment and Project Management
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Remote Technology Resources

Information about Learning Remotely, Teaching Remotely, Working Remotely and COVID-19 Technology Resources.
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Room Reservations

Information about reserving spaces on campus.
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Training & Workshops

Technology Training Services (Tech Training) provides the NCCU Community with learning opportunities that span the computing spectrum. Curricular programs range from in-classroom and online courses or specially arranged personal and small-group instruction.
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Web Services

Information about the NCCU website, myEOL, TouchNet, web training and/or consultations and web graphics.
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Constant Account Locking Issue

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Articles (3)

Cares Laptop - Warranty

If hardware assistance is needed with your Cares Laptop. This article will guide you on how to proceed with the Included Dell Warranty

How do I add my preferred first name in “My Information”?

This article shows the steps to updating your preferred first name within Banner.

Internal Links for Employees