Password Management - Password Reset Steps

Our password management system provides a self-service avenue for students, faculty, and staff to unlock or reset their NCCU accounts. 

NOTE: Self-Service Password Reset requires verification methods to be set up prior. If you are having login issues and have not set up verification methods for your account please contact the helpdesk at 919-530-7676 for assistance.

Click the Rest Password above to reset an expired or forgotton password. Below are the steps for password reset:

Identify who you are.

1. Visit

2. Enter your full NCCU email address.

3. Enter the characters in the picture or select the audio and listen to words to enter. Click Next.



Identify your sign-in issue.

4. Select this sign in trouble that you are experiencing. Click Next.



Verify who you are.

5. Select a method to use for verification. Follow through with the specific verification requirements.

NOTE: If you have not set up verification methods for your account please contact the ITS helpdesk at 919-530-7676 for assistance.



Confirm your new password.

6. Once your verification method was successfully authenticated, enter a new password and confirm the new password. Click Finish.



Password Requirements

Make sure that when you are resetting your password you adhere to the following password requirements.

Your Active Directory password must:

  • be at least 8 characters in length,
  • have at least 1 numeric character (0-9),
  • have at least 1 upper case character (A-Z),
  • have at least 1 lower case character (a-z), and
  • not include your username

Confirm your account

7. Once your password was successfully changed, you will receive confirmation.



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Article ID: 130886
Wed 3/24/21 9:27 PM
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