Password Management - Setup Password Reset

Self-service Password Reset is a Microsoft-featured tool that will allow enrolled users to reset their own passwords. Once registered with password reset, staff, faculty, and students will be able to reset their password or unlock their account anytime without having to contact ITS! To take advantage, make sure that you register for Self-Service Password Reset (SSPR) to enable the feature.

NOTE: Before you can use the SSPR tool, you must set up password reset prior(register). If you are unable to login to myEOL contact the Eagle Technical Assistance Center (ITS helpdesk) at 919-530-7676 for assistance with resetting password.


Steps to Setup Password Reset

  1. Visit and login
  2. Locate the Help Icon (?)
  3. From the drop down menu, click "Setup Password Reset"

  1. At the Sign in prompt, enter your NCCU email address and click "Next".

  1. You will be redirected to the organization sign in page.

  1. When prompted, enter your current password and click “Sign in”.

  1. Once logged in, you will arrive at the password reset registration page. You will see the different authentication methods for recovery. You will need to set up at least one method to be able to reset your own password in the future. It is recommended, but not required, that you set up as many methods as you can. This provides flexibility when one of the methods isn't available.
    1. Office phone(call): A landline phone number
    2. Authentication Phone (call or text): A phone number other than your office phone 
    3. Authentication Email: An email other than your NCCU email 
    4. Security Questions: If you select this option you will need to set-up 3 questions 

NOTE: You will receive a phone call, text or email message while doing setup to verify that this method of communication is working. You will need access to any configured email address or phone during enrollment.

  1. Once you have completed your choice of settings, select the “finish” button to continue to other applications. It is important to complete this step, or your changes will be lost. 

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Article ID: 128820
Thu 2/25/21 7:46 PM
Sat 6/3/23 2:49 PM

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