Information Technology Services

Whether you’re looking for technical support, software assistance, or help with campus systems, our team is here to provide fast and reliable solutions. From network and Wi-Fi troubleshooting to managing university accounts and access, you can explore our range of services tailored to support your academic and professional success.

Categories (11)

General IT Support

Technology Training Requests, General ITS Support, Eagles Technical Center Equipment Support, Project Consultations, New Project Requests
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Account and Access Management

Password Reset, Account Creation/Deletion, Multi-Factor Authentication (MFA) Issues, Single-Sign On, Access to Systems/Applications (e.g., LMS, SIS, Email), Permissions Changes
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Classroom, Learning Spaces, and Lab Support

AV Equipment Setup/Issues, Computer/Hardware Issues in Classrooms, Software Installation or Updates, Classroom Technology Training, Lab Maintenance Requests
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Data Management, Banner, and Integrations

Ancillary Processing (e.g., imports, exports, and data loads), Banner Support
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Email, Phones, and Communication

Email Account Issues, Mailing List Creation/Management, Spam/Phishing Reports, myEOL Events & Announcement Requests, ITS Communications Reqests
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Hardware and Devices

Computer/Laptop Issues, Printer/Scanner Support, Mobile Device Support, Hardware Upgrades/Replacement, Peripheral Setup (e.g., Monitors, Keyboards)
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Information Security

IT Security Incidents and Whitelisting
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Media and Event Support

Audio and Video Recording, Cable Television, Event Support, Telecom Special Events, Video Conference
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Network and Connectivity

Wi-Fi Connectivity Access/Issue, VPN Access Requests/Issue, Network Performance/Outage, Wired Network Connection Request/Issue
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Software and Applications

Application Installation/Support, New Software Purchasing Consultation, System Integration Issues, and Updates and Patch Management
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Website and Online Services

Website Content Updates, New Website/Page Creation, Web Application Issue, and Web Consultation Request
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