Popular Services

Please fill out the request form with detailed description of your technical issue.

Web page creation and maintenance

Banner Password Reset; Unlock Account; Account Deletion.

Access to campus resources, remote desktop access, WebVPN, Banner Access (off campus)

This is a link to the new Active Directory account request form. Please have a faculty/staff member fill out this form to request an account to access NCCU Computers & Services.

Self service password reset

Instructor-led training: consultation and support

Issues with computer, speakers, keyboard (i.e) hardware malfunction

Request to have card access added for buildings/areas on campus.

Banner SSB pin reset when expired or locked

Jabber is an on-campus communications application for Windows, Mac OS, and mobile devices. The purpose for this service is to provide instant messaging, video, voice messaging, desktop sharing and conferencing capabilities for faculty/staff.

Troubleshoot Banner General INB or SSB issues

Click here to submit a project request to ITS for review.

Departmental email, Shared mailboxes

Office of research, Evaluation and Planning (REP) Data Request Form.

Telecom can add, remove or change Cisco VoIP desktop phone features

FileLocker allows you to easily share large files (or large numbers of files) with other people inside and outside of the NCCU community via email. FileLocker is accessible via myEOL.

Telecom services includes changing the Cisco VoIP phone display name.

Software Installation Quote Request Form

A software installation is adding a new software on your computer. A software upgrade is a new version of the software that offers a significant change or major improvement over your current version

Classroom technology support issues, Classroom technology design

Request to have information sent through the ITS Communications email account.

Troubleshoot Banner Student INB or SSB issues