Please fill out the request form with detailed description of your technical issue.
Web page creation and maintenance
Issues with computer, speakers, keyboard (i.e) hardware malfunction
This is a link to the new Active Directory account request form. Please have a faculty/staff member fill out this form to request an account to access NCCU Computers & Services.
Self service password reset
Access to campus resources, remote desktop access, WebVPN, Banner Access (off campus)
Request to have card access added for academic and administrative buildings/areas on campus.
File Sharing
Troubleshoot network connectivity issues.
Exception to access for Residential Life Only
Complete this ticket to request a campus announcement.
Jabber is an on-campus communications application for Windows, Mac OS, and mobile devices. The purpose for this service is to provide instant messaging, video, voice messaging, desktop sharing and conferencing capabilities for faculty/staff.
Brochures, invitations, flyers and other print, digital and marketing materials are provided.
Guest Wireless Access, Faculty and Staff Wireless, Mobile Access, Group Wireless, On-Boarding Wireless Portal
A software installation is adding a new software on your computer. A software upgrade is a new version of the software that offers a significant change or major improvement over your current version. NOTE: This ticket should only be completed after the Purchase Order is complete for the software.
Telecom can add, remove or change Cisco VoIP desktop phone features
Software Quote Request Form
Departmental email, Shared mailboxes
Banner Password Reset; Unlock Account; Account Deletion.
Add printer, troubleshoot printing issues
Troubleshoot and repair of VOIP, fax, credit card and emergency circuits etc.
Student printing issues related to ITS supported printers
Troubleshoot Banner General INB or SSB issues