Popular Services
Complete this ticket to request a campus announcement.
Issues with computer, speakers, keyboard (i.e) hardware malfunction
Provides technical support for audio/visual related services at University sponsored special events.
Note: Advance notice of 10 business days before the day of the event is required for all events (in the form of a service request ticket only), to ensure adequate resource planning.
Telecom services includes changing the Cisco VoIP phone display name.
A software installation is adding a new software on your computer. A software upgrade is a new version of the software that offers a significant change or major improvement over your current version. NOTE: This ticket should only be completed after the Purchase Order is complete for the software.
Jabber is an on-campus communications application for Windows, Mac OS, and mobile devices. The purpose for this service is to provide instant messaging, video, voice messaging, desktop sharing and conferencing capabilities for faculty/staff.
Request to have card access added for academic and administrative buildings/areas on campus.
Departmental Shared Mailbox – Email Account Access
News releases, editing services, story submissions
Digital marketing, email blasts, press releases, editing services, and speeches/remarks.
Brochures, flyers and other print or digital design work
Staff/Faculty Portraits, Group Shots, University and Department Event Photos
Request a profile page on NCCU.edu to share pertinent information about your educational background, research interests (if applicable), and work at NCCU. You may also use this service to update an existing profile page.
Troubleshooting printing issues for Faculty/Staff and assist the end user with printing, copying access.
Telecom can add, remove or change Cisco VoIP desktop phone features
Support related to Appworx (Job Scheduling), Adirondack, Symplicity (Accommodate, Career Services), Blackboard, VZ Orientation, JumpForward, Maxient, Distance Learning, Follett Connect-One, J-Point, etc.
Request assistance and have questions answered about Zoom.