Important: Back Up Your Files Before Receiving Your New Laptop
As part of the device replacement process, your current laptop’s hard drive will be removed and retained by ITS. You must back up all personal and work-related files prior to your appointment, as any data stored locally will no longer be accessible after the swap.
We cannot issue your new laptop until the hard drive has been collected.
For guidance on how to properly back up your files, please review our step-by-step article:
👉 How to Back Up Your Files
If you need assistance, please contact the ITS Help Desk prior to your appointment.