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    Services or Offerings?
    Academic & Administrative Building Access Request
    1. Services
    2. University Police
    Request to have card access added for academic and administrative buildings/areas on campus.
    Add to Student Print Quota
    1. Services
    2. Information Technology Services
    3. Hardware and Devices
    Add funds to student print quota
    Adobe Installation
    1. Services
    2. Information Technology Services
    3. Software and Applications
    A software installation is adding a new software on your computer. A software upgrade is a new version of the software that offers a significant change or major improvement over your current version. NOTE: This ticket should only be completed after the Purchase Order is complete for the software.
    Alumni Information Request
    1. Services
    2. Institutional Advancement
    3. Alumni Requests
    Alumni Information Request
    Ancillary Processing (Includes Imports, Exports, Data Loads)
    1. Services
    2. Information Technology Services
    3. Data Management, Banner, and Integrations
    Support related to Appworx (Job Scheduling), Adirondack, Symplicity (Accommodate, Career Services), Blackboard, VZ Orientation, JumpForward, Maxient, Distance Learning, Follett Connect-One, J-Point, etc.
    Application Upgrades and Patches, Clones, Table Backups
    1. Services
    2. Information Technology Services
    3. Data Management, Banner, and Integrations
    Request the installation of a new Banner release or patch for any Banner module or a General Administration Interface; request a clone or a backup copy of a Banner table
    Appworx Management
    1. Services
    2. Information Technology Services
    3. Data Management, Banner, and Integrations
    Job Creation, Account Creation/Modify/Delete or Schedule Change.
    Audio & Video Recording
    1. Services
    2. Information Technology Services
    3. Media and Event Support
    The lecture capture solution in use in the law school allows for the recording of classes, meetings, and other events.
    Audio & Video Recording Support
    1. Services
    2. Law School
    Banner Account Management
    1. Services
    2. Information Technology Services
    3. Data Management, Banner, and Integrations
    Banner Support
    1. Services
    2. Information Technology Services
    3. Data Management, Banner, and Integrations
    This service request covers all issues, questions, or support needs related to the Banner system. Whether you’re experiencing a technical problem, need assistance with navigation or functionality, or have questions about data entry or access, this request is the place to start. Submitting this request ensures that your concern is routed to the appropriate team for timely resolution and support.
    Brand Review and Approval Form
    1. Services
    2. Communications and Marketing
    Submit marketing materials for feedback and approval to ensure brand consistency.
    Cable Television
    1. Services
    2. Information Technology Services
    3. General IT Support
    ITS provides assistance in support for the cable television infrastructure in academic and administrative buildings.
    Classroom AV Training
    1. Services
    2. Information Technology Services
    3. Classroom, Learning Spaces, and Lab Support
    Common Drive-File Sharing
    1. Services
    2. Information Technology Services
    3. Account and Access Management
    File Sharing