Departments are encouraged to submit a project consultation request when assistance is needed from the IT department to implement or upgrade technology. Project consultation requests are not necessary for general consulting engagements or addressing individual computing issues that are typically handled through the IT Help Desk.
If you are unsure if your request is a project or a simple service request, feel free to contact the Help Desk at 919-530-7676.
HELPFUL INFO
- There is a workflow in place with these requests which includes:
- Approval and prioritization from the ITS Project Steering Committee
- Completion of the Project Charter document with requester
- Demo of new technology or scope of work from vendor (if needed)
In addition to providing day to day operation and support of IT services, the ITS staff are also engaged in a number of projects to support the University and various business units. Project consultation requests may be submitted by NCCUFaculty and Staff.
When submitting the request form, you will need to provide the following required information:
- Project Name
- Functional Lead Name
- Executive Sponsor Name (if different)
- Management Authorization Name
- Requested Start and End dates
- Project Requirements/Needs
- Impact/Risk of Inaction
- Proposed Solution
You may also identify any supporting University goals and stakeholders related to the project during the request process.