When Will my Account be Deleted After I Graduate/Do Not Return?

Students that graduate, your NCCU Google account will remain active until June 1st, 2 years following the completion of your course of study.

Students who voluntarily withdraw prior graduation, your Google account will be terminated 2 years after the last date of enrollment (per Registrar's Office records).

Copy Content from your NCCU Account to Another Gmail Account

You can copy and transfer your NCCU files to another Google Account. This process lets you:

• Backup your files from time to time

• Keep important files when you graduate, switch schools, or leave for another reason

You can copy and transfer these kinds of files from your NCCU account to another Google Account:

• Email in Gmail (not contacts, chats, or tasks)

• Documents that you own in Google Drive (except files in the "Google Photos" section of Drive)

• Documents in My Drive

The original files stay in your NCCU account. Any changes you make to the copied files don't affect the originals.

Steps to Copy & Transfer Your Files

Each time you copy files from your NCCU account, a new set of copies is created in your Google Account.

Step 1. Create an account

If you haven't already, create a Google Account. Your new email address will be your username@gmail.com.

Step 2. Prepare your files

To copy content that other people have shared with you, add those files to My Drive.

Step 3. Start the copy process

1. On your school account, go to Transfer your content.

2. Enter the email address of the Google Account where you want to copy your content.

3. Select Get code.

4. On your Google Account, check your Gmail inbox for a confirmation email from Google. In the email, select Get confirmation code. A new tab will open with a code.

5. On your NCCU account, go back to the "Transfer your content" page. Enter the code, then choose Verify.

6. Choose the content you'd like to copy, then select Start transfer.

Details about the copy process

• The copy process usually happens within a few hours, but it can take up to a week.

• Copied files might appear in batches on your Google Account during the copy process.

• When your files are finished copying, you'll get an email at your Gmail address.

Fix Common Problems

Don't see the "Transfer your content" page

The "Transfer your content" option is available only to Google Accounts through a school. Make sure you're signed in to your NCCU account.

Transfer Your Content is only available to authorized G Suite for Education Accounts

You may receive the message "Transfer Your Content is only available to authorized G Suite for Education Accounts. Please contact your administrator, or sign in with another Google Account".

To fix this error, you must be logged into Google Accounts in separate Chrome instances. You may also use a different web browser like Mozilla Firefox or Microsoft Edge to log in to your NCCU account. Using two different web browsers keeps logins in separate instances because they are in different applications.

The confirmation code doesn't work

If you can't get a confirmation code or the code doesn't work, here are a few possible reasons.

• Code expired. Codes stop working after 24 hours.

• Code was already used. Each code can be used only once. You need to use a new code each time you copy files.

• Code was replaced. If you request a code more than once, only the most recent one works. Try again and make sure you've entered the most recent code.

• A confirmation email was forwarded. If the confirmation email was forwarded to another account, selecting "Get confirmation code" won't work. Sign in to the Google Account where the email was sent and try again.

Can't copy files

If you're having trouble copying your files, here are some possible causes.

• Not enough storage

1. Sign in to the Google Account where you want to copy your content.

2. Check your storage space.

3. If you don't have enough storage, you can clear storage space or buy more storage.

• Restricted settings

The file owner might have restricted the file's settings.