What is DUO (two-step) authentication?
DUO Two-Factor Authentication (2FA) is a security mechanism designed to add an extra layer of protection to the traditional username and password online identification method. By requiring two forms of verification, DUO 2FA ensures that the chance of unauthorized access to an account is significantly reduced. Here's a brief description of its importance:
-
Enhanced Security: DUO 2FA significantly reduces unauthorized access by requiring a password and a physical device for account login.
-
Protection Against Phishing: It safeguards against phishing by making compromised passwords insufficient for account access.
-
Compliance and Data Protection: DUO 2FA helps NCCU adhere to data protection laws by securing sensitive information.
-
User-Friendly: The interface is straightforward, promoting widespread adoption without complicating login processes.
-
Versatile Application: It secures various platforms within NCCU, ensuring uniform security across digital resources.
DUO Mobile App (Current Users)
In the upgrade to the newer version of the DUO app, you’ll observe changes in the appearance of the approval prompts when attempting to log in. For instance,
Important:
Duo App Users: If you have changed phone numbers or upgraded your phone model, please contact the helpdesk at 919-530-7676 or submit a ticket using the link: https://nccu.teamdynamix.com/TDClient/1852/Portal/Requests/ServiceDet?ID=13474.
Please be sure to use DUO Activation for the title of your request, and also please include your old phone number and your new phone number in the description.
Security Key Fob Users: Following DUO reactivation by ITS, functionality will seamlessly resume for users previously configured with key fob. This will require no user intervention or reinstallation. In case of a lost or broken key fob, please contact your supervisor or business officer to request the purchase of a replacement. |
Getting Started with DUO Mobile App Enrollment (New Users)
-
Smartphone or Tablet: Utilizing the DUO Mobile app on a smartphone or tablet is highly recommended for enrolling your device. This approach is the most preferred and convenient for verifying your second authentication factor. With the app, you can approve authentication requests via push notifications, free of SMS charges. If selected, the app generates a 6-digit code you can enter manually.
-
Basic Cell Phone: This option is viable for phones that cannot run the DUO Mobile app but can receive SMS messages. DUO will send a 6-digit code via text message. Be aware that your phone plan's text messaging rates might apply.
| Note: NCCU does not support authentication via office desktop phones. |
Enroll Your Device (Smart phone)
1. Access a system that is protected with DUO and click Next.
2. DUO will provide brief information regarding safeguarding your NCCU account. Read through the message and click Next.
3. Select Duo Mobile (Recommended) for authenticating using your mobile device.
4. Enter your Phone Number and click Continue.
5. Review your phone number is correct, then click Yes, it's correct.
6. Click Send me a passcode to confirm phone ownership.
7. Locate a text message sent to your phone and enter it in the verification prompt. Click Verify.
8. On your mobile phone download the Duo Mobile from your device App Store or Google Play. Once installed click Next.
9. From the Duo Mobile app on your phone select Use QR code. Point your phone to the computer that is displaying the QR code. use DUO!
10. You are finished!! You can now use the Duo mobile app to authenticate your logins. Click Continue to exit.
Enroll Your Device (Basic Cell Phone)
1. Access a system that is protected with DUO and click Next.
2. DUO will provide brief information regarding safeguarding your NCCU account. Read through the message and click Next.
3. Select the Phone number for authenticating using your mobile device text messaging.
4. Enter your Phone Number and click Continue.
5. Review your phone number is correct, then click Yes, it's correct.
6. Click Send me a passcode to confirm phone ownership.
7. Locate a text message sent to your phone and enter it in the verification prompt. Click Verify.
8. . Click Continue.
9. You will receive message to add another way. If your phone is not compatible with Duo Mobile app click Skip for now.
10. Your are finished!! You can now authenticate with DUO using text message.