Microsoft MFA Frequently Asked Questions

Trouble with your MFA? Try the NCCU MFA FAQ first. If you continue to experience problems, contact ETAC. 

What if I do not have a smartphone for MFA?  

If you do not have a smartphone or cannot use the Microsoft App, the “Additional Method” option for office phones is the first or preferred method of authentication. The additional second factor would be an alternate phone.   

How often will I get MFA notifications?  

Desktop applications, such as Outlook and Teams, will normally only prompt you to approve new logins or if you make changes to your account, such as a password change. Web-based services, such as O365 will prompt you more regularly.  If you receive unexpected Multi-Factor Authentication (MFA) prompts without trying to log in, it could mean your account is at risk. Should this happen, immediately deny the MFA request, update your password, and reach out to ETAC for support. 

How do I reset my MFA?  

First, try resetting the MFA by going to the link https://mysignins.microsoft.com/security-info, account page, and clicking on "Add method."  

If you cannot access this page, contact ETAC - 919-530-7676.  

Lost or stolen device? 

My device has been lost/stolen, and I can’t access my second MFA method.   

Contact ETAC immediately. 

How do I change my default MFA option?  

After you’ve set up two or more MFA options, visit the link https://mysignins.microsoft.com/security-info, and click Change on the Default sign-in method.   

Click delete to remove the MFA option that needs to be updated, and then re-add it using your new details.  

Please use our MFA guides if you need any help re-adding an option.  

I’m having problems with the mail client on my Apple device after I’ve set up MFA.  

Please download the Microsoft Outlook app from the App Store as this will resolve any authentication issues with Apple Mail.  

1. Updating iOS for Apple Mail Use: 
   1. Go to your device's Settings. 
   2. Select 'General' and tap on 'Software Update'. 
   3. Install any available updates to ensure compatibility with Apple Mail. 
2. Reconfiguring NCCU Email with MFA: 
   1. Open the Settings app and go to the 'Mail' section. 
   2. Find your NCCU account and delete it from your device. 
   3. Complete the Multi-Factor Authentication setup for your NCCU account. 
   4. After MFA setup, return to the 'Mail' settings and add your NCCU account again. 
3. Dealing with Older Devices: 
   1. If your device cannot be updated and does not support MFA, your personal data may be at risk. 
   2. For assistance with older devices, contact the ETAC. 

I can’t access my device – how do I use my second MFA method?  

If you've set up MFA on your office phone, click "sign in another way" and choose to receive a phone call, where you will be asked to press a specific key.  

I uninstalled the MFA Authenticator App; what do I do?  

If you uninstalled the app and it was the only MFA option you had set up, you will need to reset your MFA settings.  

Go to link https://mysignins.microsoft.com/security-info, and click on “Add method.”  

If not successful, please contact ETAC.  

What happens if I save my credentials in my browser? 

When you save your username and password in your web browser, it can be convenient for quick access to websites and services without manually entering your login information each time. However, there are some implications to be aware of: 

1. Risk of Security Breaches: Saving credentials in your browser poses a security risk. If someone gains access to your computer or device, they may be able to access your accounts without needing your password. 

2. No Multi-Factor Authentication (MFA): If you have Multi-Factor Authentication (MFA) enabled for your NCCU account, saving your credentials in the browser may bypass the additional security layer provided by MFA. This means that even if you change your password, the browser may still use the old saved password, leading to account lockouts. 

3. Password Changes: When you change your NCCU password, the saved credentials in your browser may become outdated. If your browser tries to autofill your old password, it will result in login failures and potential account lockouts. 

What should I do if I've saved credentials in my browser? 

If you've saved your NCCU credentials in your browser and you're planning to change your password or use MFA, follow these steps to avoid account lockouts: 

1. Clear Saved Passwords: Before changing your password, clear any saved passwords related to your NCCU account from your browser's settings. This ensures your browser won't use outdated credentials. 

2. Update Credentials: After changing your password, manually enter the new password when prompted by your browser. Avoid allowing the browser to save your new password. 

By following these steps, you can maintain the security of your NCCU account and prevent potential login issues associated with saved credentials in your browser.