NCCU ITS takes numerous steps to reduce the amount of spam you receive without interfering with the delivery of legitimate messages. During these steps sometimes important emails that you need, get caught up in the filter.
If you are missing emails, visit the following website to see if the email has been placed in quarantine (identified as spam). Just log in with your AD account information. Below are the steps for access.
- Click on the "Quarantine" button and review your quarantined messages
To release your messages:
- Click on the box for the email sender you want to release and Select "Release email"
- Check the box to Report to Microsoft to improve detection of false positives
- Click "Release message"
Need to add the sender to the approved list?
Try these steps to add recipients to Safe Senders List in Outlook on the web
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Select Settings > Mail > Junk email.
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Under Junk email, scroll down to Senders, and select the Safe senders and domains tab.
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Select + Add safe sender, and enter the email address for the recipient you want to add.
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Select OK, and then select Save.
If you and others within your department will receive further correspondences from this sender and want to have them added to the approved list submit a ticket using the following link
https://nccu.teamdynamix.com/TDClient/1852/Portal/Requests/ServiceDet?ID=32553
If you have any questions/concerns, feel free to contact the Eagle Technical Assistance Center (ETAC) at 919-530-7676.