The Office of Human Resources Training, Organizational Development & Engagement program is designed to create a service culture that supports North Carolina Central University’s (NCCU) commitment to providing quality service to all its’ workforce. The department provides consultation with leadership throughout campus to determine the requirements and expectations of each course or workshop.
The HR Training team established the “Spotlight on Excellence in Customer Service Award” in 2011. This award recognizes employees who have demonstrated excellent customer service by going the extra mile.
“NCCU Listens” submissions are received on-line and/or from “NCCU Listens” comment boxes located throughout campus. Based on established criteria, the team reviews and records all submissions to determine award recipients.
Please note that:
· Submissions must be received via NCCU Listens on-line OR from comment boxes for consideration.
· Recognition must be specific to “Excellence in Customer Service.” A scenario demonstration that exemplifies the employee “going the extra mile” to yield positive results is required.
·The employee must have a demonstrated pattern of “Excellence in Customer Service.” A review of the number of compliments vs. complaints determines the final decision.
· Employees are eligible for the award once every 12 months.