Canvas Common Issues

Before You Can Access Canvas a Few Requirements Must be Met:

• Students 

  • Must be a Current student and registered for class
    • Course access may not be granted until the day before the class start date. 

Canvas Frequent Issues and Resolutions

As students, faculty and staff familiarize themselves to NCCU's Learning Management System, Canvas, they may encounter some errors that can be frustrating. Here are the most frequent issues and their resolutions:

• Incorrect Sign in Username:
  • All users should log in using the format username@AD.nccu.edu (the login format is displayed as a reminder). 
    • For example, if your email is student@eagles.nccu.edu, you should sign in with student@AD.nccu.edu.
      
      
       
• Password Issues
  • Browser Saved Passwords
    • ​​​​While saved browser passwords can save time, they can lead to frustration if changes occur without updating the browser. Ensure you have the correct password by logging into other systems like https://myeol.nccu.edu (do not let the browser auto-fill the password).
  • Expired or Forgotten Passwords
    • If you having password issues due to forgetting it or expiration, you can reset it without needing to call the helpdesk.
      • Visit https://nccu.edu/password
      • Enter your full NCCU email address
      • Answer the captcha characters
      • Select Forgot Password
      • Choose your authentication method
      • Verify the authentication method
      • Create and confirm a new password

        For additional assistance, refer to this article on resetting your password with the Microsoft Online Reset tool: https://nccu.teamdynamix.com/TDClient/1852/Portal/KB/ArticleDet?ID=11273 If your authentication method has changed, please contact ETAC Helpdesk at 919-530-7676.

• Browser Issues & Clearing the Cache and Cookies
  • Browsers can become sluggish and ecounter errors. It's a good practice to clear your cache if your Canvas page doesn't load correctly or after resetting your password. Follow the links below for instructions on clearing cache and cookies based on your browser type:
    • Chrome - https://nccu.teamdynamix.com/TDClient/1852/Portal/KB/ArticleDet?ID=113472
    • Firefox - https://nccu.teamdynamix.com/TDClient/1852/Portal/KB/ArticleDet?ID=77586
    • Edge - https://nccu.teamdynamix.com/TDClient/1852/Portal/KB/ArticleDet?ID=113473
    • Safari - https://nccu.teamdynamix.com/TDClient/1852/Portal/KB/ArticleDet?ID=113476
      

Need Further Assistance?

ITS Technical Support

• ITS General Support Ticket
• ETAC HelpDesk Phone: 919-530-7676 
• Chat: https://nccu.edu/ETACChat
   

Canvas Support

• Canvas General Support Ticket
• Canvas 24/7 Phone Hotline: 866-324-3304
• Live Chat with Canvas Support (Student)
• Live Chat with Canvas Support (Faculty)