Adding a New Device
The following article is intended for students. This article explains how you can enroll additional methods for your Duo account the Device Management Portal.
| Important: The steps outlined below must be completed on the original device where Duo was initially set up. If you no longer have access to this device, please contact ETAC at 919-530-7676 for assistance. |
1. Visit https://myeol.nccu.edu and proceed with logging in.
2. When prompted for your multi-factor authentication, cancel the initial attempt. If you have Face ID, cover the camera lens to prevent authentication from proceeding.
3. Select “Other Options” link on the authentication page
4. Select “Manage devices”.
5. You will be prompted to verify your identity by completing the multi-factor authentication process. Select your enrolled authentication method from the top-listed option.
6. After approving the authentication request, you can see the Device Management Portal with your registered device. Select "Add a device."
7. The available options for setup will be listed. Choosing the Duo Mobile option is the best option. This will allow you to utilize an app for authentication and give options for texting as well. We will run through that setup below.
Note: You should enroll multiple devices on your account as backup methods. Having a mobile phone added will allow for multi-factor authentication when accessing the account from other devices or prevent issues with Lockdown Browsers.
Security keys are also available as an option. There are several brands of security keys available for purchase online and at retailers like Amazon, Staples, and Best Buy, with well-known options including Yubico and FIDO2. |
8. Select "Duo Mobile."
9. Enter your mobile phone number and select "Continue."
10. Select "Yes, it's correct" and select Send me a passcode to confirm your ownership.
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11. On the next screen, you will be prompted to download the Duo mobile app. Proceed to your App Store or Google Play Store from your mobile device to download the app. Once installed, select "Next."
12. You will then be presented with a QR code. Using your phone and the Duo mobile app, select "Use QR code" and scan the code shown on your screen. If you are unable to scan, select the "Use activation link instead."
13. Your setup is complete. Select "Continue."
14. Select Back to Login if you are not adding any additional devices. You will be routed to authenticate and then be logged into the myEOL application.
