Student Printing Frequently Asked Questions (FAQs)

Why do we have a managed print solution?

There were many factors that contributed to installing a managed printing solution:

  • the addition of color printing,
  • green campus efforts to become more efficient and less wasteful,
  • rising costs of resources provided (paper, toner, etc.),
  • an increasing number of non-academic print jobs (party flyers, coupons, etc.),
  • the option of offering mobile & remote print capabilities and
  • to ensure a sustainable model for ALL students.

How were services expanded?

  • The ability to print from mobile devices or computers to any printer.
  • Additional printers were added in the Shepard Library and placed in academic buildings across campus.

How do I print?

  • Traditional Printing (Shepard Library): Print from a computer in the library
  • Mobile Printing: Print from any compatible device

              o Apple iOS Devices – iPads, iPhones, iPods
              o Android Phones, Tablets, and devices running ChromeOS
              o Windows 8 Phones, Surface Tablets, and RT devices

  • Web Printing: Print from your personal computer or laptop using the remote printer driver associated with the desired print location

Click here: Steps for adding a printer driver to a laptop

Students pay technology fees, why isn’t this included?

The $15 is 300 single black and white pages at $.05 per page and is provided by the Educational & Technology fees. The Educational & Technology fees received by the ITS department also contribute toward all technology, to include but not limited to the campus network infrastructure (wireless), the technology in the classrooms, the campus telephone system, the campus website, the campus enterprise system as well as the resources and manpower needed to maintain these items.

This amount is based on the average student printing (942,272 pages printed by 7,368 students, averages 127 pages) during our reporting period (Sept 2014 - March 2015).

How can faculty help students reduce printing?

Faculty members are encouraged to:

  • collect assignments through Blackboard, Google Drive, email, and other digital means,
  • if printing is necessary, only request final copies of assignments,
  • post files reading on websites in Blackboard, and
  • refrain from suggesting the printing of books. 

What can I change to reduce printing?

Students can do their part by printing double-sided and not print:

  • 1 PowerPoint slide per pages: instead print a handout with 3 or more slides per page
  • Multiple drafts of the same document; instead only print the final draft of your paper
  • 1 page per sheet; PDFs can be printed in multiple pages per sheet mode
  • Textbooks: instead print pages needed or read the textbook online
  • Party flyers: have your organization use the campus Print Center; this yields better quality.

How do I know my print balance?

If you are in the library, click on the PaperCut pop up. Students are also able to keep track of printing by visiting the link below and checking out their summary.

http://papercut-01:9191/user

My print balance is $0, what can I do?

When the maximum number of page allowances is reached, there will be a fee for each group of pages added to your print quota. Printing Dollars are sold in $2.50 or 50 increments and are added to your account when you see the confirmation message indicating a successful purchase. You can add to your print quota by visiting the Eagle Technical Center, located in the lower level of the Student Union to pay in person.

Note: You will need to use a debit or credit card to add pages to your print quota balance. You cannot charge prints to your student account.

When does my print balance reset?

Print balances will be reset on an annual basis on August 1st.

Unused pages will carry over each semester of the academic year, (Fall, Spring, both Summer Sessions).  Page credits are only added in the summer if you are enrolled in summer sessions.

I released my print job but there was a problem with the printer. Can I get a refund?

We offer print credits when there is a printer jam or other printer malfunction that impact your print job. Students may submit a request in PaperCut or you must contact ITS immediately to ask for the jam to be cleared or a credit cannot be issued. Call ETAC at 919-530-7676 during business hours. 

If a problem occurs outside of ETAC business hours, please leave a voicemail message or send an email to helpdesk@nccu.edu with detailed information of what happened, the location of the printer, your name, username, phone number, and email.

If my print job is bigger than my remaining pages, how will I know?

You will see a notification pop up on your screen. This will inform you that you do not have sufficient pages for the job you are attempting to print.

How can I prevent fraudulent activity with my printing account?

  • Always log out of NCCU workstations when you have completed your work
  • If you are working on an NCCU workstation, be sure to lock your computer if you step away
  • Keep a password on personal devices
  • Do not allow colleagues, friends, etc. to use your account

If I have problems or questions, who do I contact?

If you are in the library talk to any of the ITS Staff members. For all other locations call ETAC at 919-530-7676 or email helpdesk@nccu.edu

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Details

Article ID: 76931
Created
Fri 4/26/19 12:06 PM
Modified
Fri 4/26/19 12:12 PM