Microsoft Office FAQs

Microsoft Office Software Distribution FAQs

Microsoft Office Software Distribution FAQs

What is the difference between the MS Office for purchase (NCCU $29.99) and the free software provided by Office 365 for universities?

  • The NCCU Microsoft Office 365 package can be downloaded on up to 6 computers and accessed via the desktop.
  • The free Office 365 requires that you work in a web browser (no desktop installation). No connection – no software availability.  The online versions of the package do not contain all the features of the desktop version. 

Is the software available for MAC computers?  

Yes.  The installation will detect the difference. 

How many computers are eligible for the software download? 

Microsoft Office Pro Plus can be installed on up to 6 devices.  To use the software on a seventh computer, it is necessary to deactivate the installation on one of the current use of computers. 

Where is the product key?  

There isn't one.  After the NCCU software purchase, you will receive an e-mail that contains the necessary NCCU user ID (not your Banner ID) and a link to retrieve the program. 

I purchased online and I am not sure how to get back to download the software on my additional devices, where do I go?

  1. Visit this link:
  2. Log-in with this username: username@AD.NCCU.EDU
  3. Use the same password you use to log into myEOL
  4. Click the Install Now button
  5. Reboot your machine after the installation wizard completes.

Note: The portal detects what type of device you are using and knows which version of the software to install on your machine (i.e. PC, Mac, smartphone, iPad, etc.) If you have any further questions regarding the installation, please contact the Eagle Technical Assistance Center (ETAC) at 530-7676.

Can I receive a refund or return my download?  

No, unfortunately, because this is a software download ordered that is accessible online the product is non-fundable or returnable.  We will work with you to determine a resolution to any issues you may be experiencing with your download.

Are the Microsoft Office Pro Plus applications the same for PC and Mac? 


Which applications are different? 

  • PC:  Word, Excel, PowerPoint, Access, OneNote, Outlook,  Publisher
  • Mac:  Word, Excel, PowerPoint, Outlook

Can I uninstall Microsoft Office 365? 


How do I uninstall on a PC? 

Use the Windows Control Panel.

How do I uninstall on a Mac?

  1. Exit all programs
  2. Open the applications folder from the hard disk icon
  3. Drag the icon to the trash
  4. Empty the trash
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Article ID: 93666
Tue 12/3/19 1:39 PM
Tue 3/31/20 1:39 PM