Self-Service Password Reset FAQs

What is Self-Service Password Reset (SSPR) 

Self-Service Password Reset (SSPR) is a Microsoft service that allows users who have forgotten their account password, or who have been locked out by having too many failed login attempts, to set a new password and unlock their account if needed.  

How Do I Get Started With Self-Service Password Reset (SSPR)

Self-Service Password Reset (SSPR) requires enrollment prior to being able to use the feature. To enroll the user must be access the registration portal with their NCCU username and current password and register a method for authentication. To access the registration portal visit

Authentication Options  

Self-Service Password Reset (SSPR) requires you to set up at least one of these approved authentication options listed below.   

You can always visit to check or make changes to the alternative authentication methods you set up for your account.  

  1. Microsoft Authenticator mobile app – With this app, you can provide your second authentication method by simply responding to a notification on your phone.  It also supports authentication with a six-digit code, which can be used when no data connection is available.  You can download the Microsoft Authenticator app for free from the iOS App Store or the Google Play app store.  

  1. Telephone (choosing text, voice, or both counts as one option) 

  • Text message to a mobile phone – When a second authentication factor is required, you can have a six-digit code texted to your mobile phone. 

  • Voice call to any phone number – With this option, you will receive a voice call when a second authentication factor is required and can respond by pushing # on the phone keypad when prompted. 

  1. Non-University Email Address  –  With this option, you will receive an email that includes a six-digit code. This cannot be an NCCU email account. 

What does Self-Service Password Reset (SSPR) mean for you?  

Once Self-Service Password Reset (SSPR) is activated for your account, the next time you are locked out of your account for too many failed login attempts, or if you have forgotten or want to change your password, you can visit 

Forgotten passwords and locked accounts can be extremely frustrating, so ITS is excited to be able to provide SSPR to address these issues without having to call the Help Desk.   



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Article ID: 136399
Tue 8/3/21 9:24 AM
Mon 8/16/21 9:44 AM