Below are Frequently Asked Questions with Self-Service Password Management
What is Self-Service Password Reset (SSPR)?
How Do I Enroll in Self-Service Password Reset (SSPR)?
What are Authentication Options?
What If My Password Expired or I Forgot My Password and I'm Not Enrolled?
Where Do I Go to Reset My Password?
When Will My Password Expire and How Will I be Notified?
How can I Change Enrolled Authentication Methods?
What is Self-Service Password Reset (SSPR)?
Self-Service Password Reset (SSPR) is a Microsoft service that allows users who have forgotten their account password or been locked out by too many failed login attempts to unlock their account or reset their password if needed.
How Do I Enroll in Self-Service Password Reset (SSPR)?
Users can enroll 2 ways:
1. Visit the registration portal by going to nccu.edu/ssprsetup. Sign in with NCCU email address and current password.
2. Visit http://myeol.nccu.edu > click on Password Management > select Update Info from the Security Info tile.
What are Authentication Methods?
Authentication methods are ways Microsoft can verify who you are when needing to reset or unlock your password. You will need to enroll at least 1 of these approved authentication options listed below in order to perform password reset:
1. Telephone: (choosing text, voice, or both counts as one option)
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Text message to a mobile phone – When a second authentication factor is required, you can have a six-digit code texted to your mobile phone.
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Voice call to any phone number – With this option, you will receive a voice call when a second authentication factor is required and can respond by pushing # on the phone keypad when prompted.
2. Email:
- With this option, you will receive an email that includes a six-digit code.
- You cannot setup your NCCU email as your authentication email. You can use any other personal email you have access to.
3. Security Questions
- Must setup 3 of 10 questions Microsoft provides.
- Answers are case sensitive.
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What If My Password Expired or I Forgot My Password and I'm Not Enrolled?
Contact the IT Help Desk (ETAC) to have have a technician issue a new password. Once you can access your account, you can proceed to enroll.
| ETAC Hours of Operations |
| Call the Eagle Technical Assistance Center (ETAC) at (919) 530-7676 |
|
Monday - Thursday: 8:00 am - 7:00 pm
Friday: 8:00 am - 5:00 pm
Saturday & Sunday: CLOSED
**Hours may vary during intersessions**
|
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Where Do I Go to Reset My Password?
You may reset your password by visiting https://nccu.edu/password
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When Will My Password Expire and How Will I be Notified?
Passwords are set to expire every 180 days (≈ 6 months). Students, faculty, and staff are notified when their passwords will expire only within the myEOL portal. The password expiration notification appears 15 days before your password will expires and counts down until the last day. Once a password expires, you wont be able to log in with that password any more. You must reset it from password.nccu.edu with your enrolled methods or contact IT Helpdesk.
| Important: ITS will never send an email asking you to click a link to reset your expired password. Any email asking you to change your password should be treated as a phishing email. Do not proceed to click anything and notify IT Security at security@nccu.edu. |
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How Can I Change Enrolled Authentication Methods?
Changing methods is very similar to enrolling methods. You can change your enrolled authentication methods 3 ways:
1. Visit https://nccu.edu/ssprsetup > click change.
2. Visit http://myeol.nccu.edu > click on Password Management > select Update Info from the Security Info tile > click Change.
3. Contact the ETAC helpdesk at 919-530-7676