Banner 9 Admin Pages - Common Errors

Prerequisites for Banner 9 Admin Pages

• Only available to Faculty and Staff.
  • Faculty and Staff are not automatically granted access to Banner 9 Admin Pages. Your department must first fill out the form listed below. 
    • https://nccu.edu/form/Banner-Access-Form
• If working remotely, Banner 9 Admin requires a connection to campus - see the article on how this can be achieved via EagleApps.
  https://nccu.teamdynamix.com/TDClient/1852/Portal/KB/ArticleDet?ID=160330
• Utilize the recommended browser, Google Chrome.

Most Common Errors

1. Service Invocation Failed
   • Cause: The page has timed out due to inactivity.
   • Resolution:
     • Sign out of Banner 9 Admin by clicking the arrow -> Close out the Browser Window -> Log back into Banner 9 Admin 
2. Your Session Has Expired
   • Cause: The page has timed out.
   • Resolution: Click Reload. If the issue continues, close the web browser and sign back into Banner 9 Admin

3. Invalid Username/Password
   • Cause: Access issue to Banner 9 Admin related to the account or a possible outage.
   • Resolution: If you have done all the prerequisites listed at the top of this article and still see this error, please call the Helpdesk at 919-530-7676 or submit a ticket with the link below
     https://nccu.teamdynamix.com/TDClient/1852/Portal/Requests/TicketRequests/NewForm?ID=kpyxPsDMTJo_&RequestorType=Service

If another error is occurring that is not listed above, please call the Helpdesk at 919-530-7676