Password Management - Forgotten Password (Not Registered for Password Reset)

Forgot Password/Not Registered for Self-Service Password Reset

If you have not enrolled in the new Self-Service Password Reset, you won't be able to reset your forgotten password on your own. If you have forgotten your password, please contact The Eagle Technical Assistance Center (the ITS helpdesk) at 919-530-7676.

NOTE: Once you have updated your network password, be sure to sign in as soon as possible to all of your mobile devices. Doing so will help prevent getting locked out of your account.

Self-Service Password Reset Enrollment

ITS wanted to ensure that it is easy for you to recover your password if you ever forget it. To take advantage, make sure that you register for Self-Service Password Reset (SSPR) to enable the feature. SSPR allows you to reset, unlock, or change your password anytime without having to contact ITS! 

You can complete the sign-up process using your existing credentials (username and password) that you use to log-in today. After registering, if you ever get locked out or forget your password you can reset it yourself anytime by visiting

Need additional help?

Watch this SSPR training video:



Please be reminded that for technical questions and issues you can contact our Eagle Technical Assistance Center (ETAC) by calling 919-530-7676 or submitting a ticket to

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Article ID: 133554
Wed 6/23/21 9:22 AM
Thu 10/21/21 7:11 PM