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Request one-on-one or group training.

Troubleshoot network connectivity issues.

Troubleshoot and support issues for Eagles’s Purch and Faces

Creating a new report in WebFOCUS and Blackboard Analytics, SAS Analytics

Request the installation of a new Banner release or patch for any Banner module or a General Administration Interface; request a clone or a backup copy of a Banner table

Add printer, troubleshoot printing issues

Support related to Banner Document Management

Telecom can add, remove or change Cisco VoIP desktop phone features

Request a technology quote.

Public Static IP Address, Server IP Address, External access to a resource, Web Server Configuration

Support related to Human Resources, Payroll, Position Control, Employee Self-Service

Web page creation and maintenance

Troubleshoot Banner General INB or SSB issues


Support related to Appworx (Job Scheduling), Adirondack, Symplicity (Accommodate, Career Services), Blackboard, VZ Orientation, JumpForward, Maxient, Distance Learning, Follett Connect-One, J-Point, etc.

Issues with computer, speakers, keyboard (i.e) hardware malfunction

Request a meeting with Web Services.

Ethernet wiring; cable TV and internet

Telecom services includes changing the Cisco VoIP phone display name.

ITS provides assistance in support for the cable television infrastructure in academic and administrative buildings.

Webfocus Account Creation, Modification and Deletion

Web application development focuses on the interaction and management of information both inside and outside the browser.

Request new or upgrade NCCU administered mobile phone.

Additions requested to the Student Printing Program

Troubleshoot Banner Student INB or SSB issues