My Recently Visited Services
This request is for a server to be created within the campus datacenter.
The lecture capture solution in use in the law school allows for the recording of classes, meetings, and other events.
Request to have card access added for academic and administrative buildings/areas on campus.
Support related to Eagle’s Purch and Chrome River.
Request a HECVAT (Higher Education Community Vendor Assessment Toolkit) review by the Information Security team for new or renewing software vendors that will access, store, or process NCCU data.
Please allow up to 10 business days for Information Security review. Submissions are reviewed in the order they are received. You will be contacted if additional information is needed.
Request Adobe Creative Cloud software as a faculty or staff member.
Request access to Adobe Creative Cloud as a student.
New Windows 11 Device Pick-Up Appointment
This service request covers all issues, questions, or support needs related to the Banner system. Whether you’re experiencing a technical problem, need assistance with navigation or functionality, or have questions about data entry or access, this request is the place to start. Submitting this request ensures that your concern is routed to the appropriate team for timely resolution and support.
Use this form to request the secure, physical destruction of hardware and documents by our approved external service provider. This ensures sensitive data is permanently disposed of in compliance with NCCU and regulatory standards.
Please use the attached Excel file located the previous page in the right bottom corner.
An EPAF (Electronic Personnel Action Form) is a digital system used to process employee status changes. Instead of using paper forms, it allows for faster, more secure updates related to hiring, job termination, or other changes. Please submit a service request to gain access to the Employee Self-Service EPAF module if your role is to create EPAFs as an Originator or Approve EPAFs as an Approver in your department.
Use these services to request a new SSO set up or to troubleshoot a current SSO set up.
ITS project request consulting for future projects.
This form should be used to request specialty software installation on computers that have been imaged due to the campus imaging project.
If you need to request a system be able to send email from campus faculty networks to o365, these devices will need their IP address placed into our "Mail Relay" server. Please provide the IP Address of the system you need added to Mail Relay. Upon successful addition into our mail relay server, instructions will be sent with mailserver FQDN/IP Addresses as needed.
If you need to request a Mail Trace due to suspected missing messages due to junk/spam; Please use this form. If mail trace determines an issue with mail delivery due to server spam rules in place, a whitelisting rule would have to be requested here.
User administrative rights are typically reserved for Information Technology Services (ITS) personnel who are responsible for providing administrative services such as system maintenance and user support.
Privileged User Accounts are named credentials that have been granted administrative privileges on one or more systems. Due to the operational knowledge and elevated access to sensitive North Carolina Central University (NCCU) information technology systems, individuals with Privileged or Administrative Access (“privileged access”) are in a unique position of trust and responsibility (ITS System Admins only).