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The Office of Human Resources Training, Organizational Development & Engagement promotes a service-focused culture aligned with North Carolina Central University’s commitment to quality service. Through campus-wide consultation, HR Training develops courses and workshops that support service excellence. The “Spotlight on Excellence in Customer Service Award” recognizes employees who consistently go above and beyond, based on NCCU Listens submissions and established evaluation criteria.


The North Carolina Central University (NCCU) Management Development Institute (MDI) is designed to provide management and leadership skills for new mid-level managers and those promoted and/or hired into mid-level management positions. In addition, those who manage major projects that impact campus-wide are eligible. Participants will learn to lead, coach, and be an integral part of their work team while defining roles, objectives, and responsibilities. The MDI program will build a more efficient, effective, and highly motivated team that enhances excellence and improves employee morale. The interactive program includes self-assessments, small group case study discussions, role-plays, and a review of NCCU policies, procedures and practices as well as professional development skill enhancement. The program is offered each semester one day per week for five – six weeks on Wednesdays (unless otherwise noted). The program is mandatory and invitation only.


Reporting NCCU fraudulent calls.


An EPAF (Electronic Personnel Action Form) is a digital system used to process employee status changes. Instead of using paper forms, it allows for faster, more secure updates related to hiring, job termination, or other changes. Please submit a service request to gain access to the Employee Self-Service EPAF module if your role is to create EPAFs as an Originator or Approve EPAFs as an Approver in your department.


Brochures, flyers and other print or digital design work


A check request is used to make a payment directly to a vendor or individual when a purchase requisition or purchase order is not applicable or not required. This method should be used only in rare and justified circumstances when it is the most appropriate or only available payment option and when standard procurement procedures do not apply.


Provides technical support for audio/visual related services at University sponsored special events.

Note: Advance notice of 10 business days before the day of the event is required for all events (in the form of a service request ticket only), to ensure adequate resource planning.


Use this ticket to request a new NextGen form, troubleshoot an existing NextGen Form, or request admin assistance for a NextGen form.


Web page creation and maintenance


Use this request to modify the unlock/lock schedule for a specific building or area that is connected with the access control system.  Please submit this request within 48 hours of required schedule change.  This may request an unlock for a specific date, or a recurring change.


Request a HECVAT (Higher Education Community Vendor Assessment Toolkit) review by the Information Security team for new or renewing software vendors that will access, store, or process NCCU data.

Please allow up to 10 business days for Information Security review. Submissions are reviewed in the order they are received. You will be contacted if additional information is needed.


A teleconference classroom and meeting room with video & conferencing capabilities.


Exception to access for Residential Life Only


Multi-faceted projects including combinations of Communications Services, Graphic Design and Photography


Request a technology quote.


Please use this ticket to request changes to your AD account. Doing so will also update contact information (name, title/department, email, phone, office location) in the NCCU web directory within 24 hours.


Requests for Bank of America Works account changes must be submitted using the Purchasing and Travel Card Change Form.

Complete Section 1 (Cardholder Information).
Complete the applicable section(s) from Sections 2–5, based on the type of change you are requesting.
After the form is completed, it must be routed through the appropriate approval channels. Once all approvals have been secured, the form will be forwarded to the program administrator for entry into the system. The requestor will receive notification once the changes have been successfully processed.

Questions about the form or process should be directed to the Bank of America program administrator, Nichele Daniels, at ndaniel@nccu.edu.


This form initiates the informal EEO complaint process and notifies the Office of Employee Relations of the concern for preliminary review and potential resolution.

Please Note:
• SHRA employees must file within 15 calendar days of the alleged event.
• EHRA Non-Faculty employees must file within 30 calendar days of the alleged event.


Request access to Adobe Creative Cloud as a student.


Please fill out the request form with detailed description of your technical issue.


Staff/Faculty Portraits, Group Shots, University and Department Event Photos


This form is used by NCCU employees to initiate a request for a reasonable accommodation under the Americans with Disabilities Act (ADA). Upon submission, the form collects the employee's contact information, job details, department, and supervisor information, then automatically triggers a notification to HR Employee Relations with all submitted details. A tracking ticket is simultaneously created in TeamDynamix and assigned to the Employee Relations group, allowing HR to manage and monitor the request through their standard ticketing queue. The employee receives a confirmation email with their ticket number and a direct link to upload any required documentation, including the completed Medical Release Authorization Form.


Instructor-led training: consultation and support