My Recently Visited Services
This service request covers all issues, questions, or support needs related to the Banner system. Whether you’re experiencing a technical problem, need assistance with navigation or functionality, or have questions about data entry or access, this request is the place to start. Submitting this request ensures that your concern is routed to the appropriate team for timely resolution and support.
Use this request to report problems with card access doors/automatic lock issues that are associated with the access control (card access) system.
Please fill out the request form with detailed description of your technical issue.
Departmental Shared Mailbox – Email Account Access
o Request ITS participation at orientations, fairs, open houses, and other campus events.
o Request an ITS-led presentation, demonstration, or training session.
o Request help determining the appropriate audience, message, format, timing, and communication channels for an ITS initiative.
Troubleshooting printing issues for Faculty/Staff and assist the end user with printing, copying access.
Use this ticket to request a new NextGen form, troubleshoot an existing NextGen Form, or request admin assistance for a NextGen form.
Request a profile page on NCCU.edu to share pertinent information about your educational background, research interests (if applicable), and work at NCCU. You may also use this service to update an existing profile page.
Use these services to request a new SSO set up or to troubleshoot a current SSO set up.
Support related to Appworx (Job Scheduling), Adirondack, Symplicity (Accommodate, Career Services), Blackboard, VZ Orientation, JumpForward, Maxient, Distance Learning, Follett Connect-One, J-Point, etc.
Panic buttons are designed for direct customer facing areas to have a silent alarm that connects with police dispatch. Once pressed, NCCU Police receives information such as the user logged into the computer, office location, and phone number to respond to. Campus departments may request panic buttons on an as needed basis by using this form.
Please use this ticket to request changes to your AD account. Doing so will also update contact information (name, title/department, email, phone, office location) in the NCCU web directory within 24 hours.
A teleconference classroom and meeting room with video & conferencing capabilities.
o Request communications about planned maintenance, service disruptions, outages, restorations, and/or urgent technology issues.
o Request a communication plan and materials for a new system, technology project, service launch, or major change.
o Request an ITS-related message for campus digital displays.
This form is used by NCCU employees to initiate a request for a reasonable accommodation under the Americans with Disabilities Act (ADA). Upon submission, the form collects the employee's contact information, job details, department, and supervisor information, then automatically triggers a notification to HR Employee Relations with all submitted details. A tracking ticket is simultaneously created in TeamDynamix and assigned to the Employee Relations group, allowing HR to manage and monitor the request through their standard ticketing queue. The employee receives a confirmation email with their ticket number and a direct link to upload any required documentation, including the completed Medical Release Authorization Form.
Request the installation of a new Banner release or patch for any Banner module or a General Administration Interface; request a clone or a backup copy of a Banner table
The lecture capture solution in use in the law school allows for the recording of classes, meetings, and other events.
New Windows 11 Device Pick-Up Appointment
The Office of Human Resources Training, Organizational Development & Engagement training program is designed to create a service culture that supports North Carolina Central University’s (NCCU) commitment to providing quality service to all its’ workforce. The department provides consultation with leadership throughout campus to determine the requirements and expectations of each course or workshop.
User administrative rights are typically reserved for Information Technology Services (ITS) personnel who are responsible for providing administrative services such as system maintenance and user support.
ITS provides assistance in support for the cable television infrastructure in academic and administrative buildings.
This request form is for any instructor or staff member who wishes to request a non-Banner generated course shell for departmental purposes or for online development. Academic courses within the Banner course catalog will automatically be loaded into Canvas. Once submitted, a Canvas Administrator will review, approve and create request. You will receive an email either requesting additional information or confirmation that your course shell has been created.
This form is for obtaining access to a former employee’s electronic data.