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Services A-Z (64)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

AD Account Request

This is a link to the new Active Directory account request form. Please have a faculty/staff member fill out this form to request an account to access NCCU Computers & Services.

Add Printer/Printing Issues

Add printer, troubleshoot printing issues

Ancillary Processing (Includes Imports, Exports, Data Loads)

Support related to Appworx (Job Scheduling), Adirondack, Symplicity (Accommodate, Career Services), Blackboard, VZ Orientation, JumpForward, Maxient, Distance Learning, Follett Connect-One, J-Point, etc.

Application Upgrades and Patches, Clones, Table Backups

Request the installation of a new Banner release or patch for any Banner module or a General Administration Interface; request a clone or a backup copy of a Banner table

Appworx Management

Job Creation, Account Creation/Modify/Delete or Schedule Change.

Audio & Video Recording

The lecture capture solution in use in the law school allows for the recording of classes, meetings, and other events.

B

Banner Account Creation Request

Request a new Banner INB Account.

Banner Account Management

Banner Password Reset; Unlock Account; Account Deletion.

Banner Document Management (BDM)

Support related to Banner Document Management

Banner Finance

Troubleshoot Banner Finance INB or SSB issues

Banner General

Troubleshoot Banner General INB or SSB issues

Banner HR, Payroll, Position Control

Support related to Human Resources, Payroll, Position Control, Employee Self-Service

Banner INB Access

Banner INB connection issue

Banner SSB Pin Reset

Banner SSB pin reset when expired or locked

Banner Student

Troubleshoot Banner Student INB or SSB issues

BDM Request

BDM Request Form

C

Cable Television

ITS provides assistance in support for the cable television infrastructure in academic and administrative buildings.

Common Drive-File Sharing

File Sharing

Creating A New Report or Dashboard

Creating a new report in WebFOCUS and Blackboard Analytics, SAS Analytics

D

Desktop Support

Issues with computer, speakers, keyboard (i.e) hardware malfunction

Desktop Support

E

Eagle Apps

Virtualized Applications

Email Service

Email, Shared Mailboxes

Equipment Drop Off

Work order form for technical services.

Event Support

Provides technical support for audio/visual related services at University sponsored special events.

F

FACES/25 Live, SciQuest (Eagles Purch)

Troubleshoot and support issues for Eagles’s Purch and Faces

G

General Support

Please fill out the request form with detailed description of your technical issue.

General Web Services

Web page creation and maintenance

Governmental Reporting

Provide overall governmental reporting support and issue resolution relative to UNC-GA and other state agencies.

H

Hardware Quote

Request a technology quote.

J

Jabber Service Request

Jabber is an on-campus communications application for Windows, Mac OS, and mobile devices. The purpose for this service is to provide instant messaging, video, voice messaging, desktop sharing and conferencing capabilities for faculty/staff.

M

Microsoft Imagine Academy Request

Online digital curriculum, certifications for fundamental technology skills.

Modifying Existing Report or Dashboard

Modifying\updating existing reports or Dashboards.

N

Network Connection

Troubleshoot network connectivity issues.

O

Office Move

Office Move is a change in physical location.

P

Password Reset

Self service password reset

Phone Moves, Adds & Changes

Telecom can add, remove or change Cisco VoIP desktop phone features

Phone Name Change & Voicemail Passcode Reset

Telecom services includes changing the Cisco VoIP phone display name.

Phone Repair

Troubleshoot and repair of VOIP, fax, credit card and emergency circuits etc.

Port Repair

CATV/Ethernet/Wall plate that contains these ports.

Project Request

Click here to submit a project request to ITS for review.

Public IP Address

Public Static IP Address, Server IP Address, External access to a resource, Web Server Configuration

R

Request for Mobile Phone Service

Request new or upgrade NCCU administered mobile phone.

Reserve IP Address

Static IP address (Internal access only), Remote Access to System, DHCP Request

S

SharePoint Permissions Request

SharePoint Permissions Request Form

Software Installation Quote

Software Installation Quote Request Form

Software Sales

Microsoft Office Pro Plus and Windows 8 Upgrade; Lojack; Microsoft Distribution Program

Student Printing

Student printing issues related to ITS supported printers

Student Printing Add, Moves & Changes

Additions requested to the Student Printing Program

T

Technology Enhanced Classroom Support

Classroom technology support issues, Classroom technology design

Telecom Special Events

Special services including ESPN, campus, conference/speaker phone rental for faculty, staff, students and guest. $20.00 per conference phone rental, inquire within for other special services costs.

The Law School Room Reservation

Law School Room Reservation resource availability. (ID: guest, no password)

Training

Instructor-led training: consultation and support

U

University Laptop Program

University Laptop Program; Dell or Apple laptop purchase

V

Video Conference

VPN Access

Access to campus resources, remote desktop access, WebVPN, Banner Access (off campus)

W

Web Applications and Integrations

Web application development focuses on the interaction and management of information both inside and outside the browser.

Web Graphics

ITS Graphic Design services offers compelling imagery for use within my EOL and web pages hosted inside the content management system.

Web Liaison Training

Request one-on-one or group training.

Web Services Consultation

Request a meeting with Web Services.

WebEx

On-demand collaboration, online meeting, web conferencing and videoconferencing application.

Webfocus Account Management

Webfocus Account Creation, Modification and Deletion

Wireless Access

Guest Wireless Access, Faculty and Staff Wireless, Mobile Access, Group Wireless, On-Boarding Wireless Portal

Wiring

Ethernet wiring; cable TV and internet