Services A-Z (97)
University Police
Request to have card access added for academic and administrative buildings/areas on campus.
Accounts & Access
This is a link to the new Active Directory account request form. Please have a faculty/staff member fill out this form to request an account to access NCCU Computers & Services.
Printing
Add printer, troubleshoot printing issues
Printing
Add funds to student print quota
Banner & NCCU Applications
Support related to Appworx (Job Scheduling), Adirondack, Symplicity (Accommodate, Career Services), Blackboard, VZ Orientation, JumpForward, Maxient, Distance Learning, Follett Connect-One, J-Point, etc.
Banner & NCCU Applications
Request the installation of a new Banner release or patch for any Banner module or a General Administration Interface; request a clone or a backup copy of a Banner table
Banner & NCCU Applications
Job Creation, Account Creation/Modify/Delete or Schedule Change.
Media & Event Support
The lecture capture solution in use in the law school allows for the recording of classes, meetings, and other events.
Banner & NCCU Applications
Banner 9 connection issue
Banner & NCCU Applications
Request a new Banner INB Account.
Banner & NCCU Applications
Banner Password Reset; Unlock Account; Account Deletion.
Banner & NCCU Applications
Support related to Banner Document Management
Banner & NCCU Applications
Troubleshoot Banner Finance INB or SSB issues
Banner & NCCU Applications
Troubleshoot Banner General INB or SSB issues
Banner & NCCU Applications
Support related to Human Resources, Payroll, Position Control, Employee Self-Service
Banner & NCCU Applications
Banner SSB pin reset when expired or locked
Banner & NCCU Applications
Troubleshoot Banner Student INB or SSB issues
Banner & NCCU Applications
BDM Request Form
Media & Event Support
ITS provides assistance in support for the cable television infrastructure in academic and administrative buildings.
Classrooms & Learning Spaces
Collaboration, Servers & Storage
File Sharing
Communications and Marketing
Online marketing, email blasts, news releases, editing services.
Banner & NCCU Applications
Creating a new report in WebFOCUS and Blackboard Analytics, SAS Analytics
Office of Institutional Research and Analysis
Office of research, Evaluation and Planning (REP) Data Request Form.
Collaboration, Servers & Storage
Departmental Shared Mailbox – Email Account Access
Hardware & Software
Issues with computer, speakers, keyboard (i.e) hardware malfunction
Accounts & Access
DUO FOB Request
Collaboration, Servers & Storage
Virtualized Applications
Accounts & Access
Departmental email, Shared mailboxes
Hardware & Software
Work order form for technical services.
Media & Event Support
Provides technical support for audio/visual related services at University sponsored special events.
Room Reservations
Request for the FabLab located in Mary Townes Science Complex.
Banner & NCCU Applications
Troubleshoot and support issues for Faces
Please fill out the request form with detailed description of your technical issue.
Web Services
Web page creation and maintenance
Banner & NCCU Applications
Provide overall governmental reporting support and issue resolution relative to UNC-GA and other state agencies.
Communications and Marketing
Brochures, invitations, flyers and other print, digital and marketing materials are provided.
Hardware & Software
Request a technology quote.
Accounts & Access
Individual user mailbox, Email account access
Hardware & Software
Information Technology Services loaner program supports the needs of faculty and staff members that require the use of a University-owned laptop computer for the purpose of business travel.
Collaboration, Servers & Storage
Jabber is an on-campus communications application for Windows, Mac OS, and mobile devices. The purpose for this service is to provide instant messaging, video, voice messaging, desktop sharing and conferencing capabilities for faculty/staff.
Room Reservations
Makerspace is a collaborative workspace for making, learning, exploring and sharing.
Communications and Marketing
Marketing campaign that includes combined services of communications, editing/writing, design and/or photography services.
Training & Workshops
Online digital curriculum, certifications for fundamental technology skills.
Hardware & Software
Microsoft Office 365 download issues.
Banner & NCCU Applications
Modifying\updating existing reports or Dashboards.
Web Services
Complete this ticket to request a campus announcement.
Web Services
Request a profile page on NCCU.edu to share pertinent information about your educational background, research interests (if applicable), and work at NCCU. You may also use this service to update an existing profile page.
Web Services
Request a research project page on NCCU.edu to share information about your research projects at NCCU.
Network & Wireless Services
Troubleshoot network connectivity issues.
Hardware & Software
Office Move is a change in physical location.
Accounts & Access
Self service password reset
Phones, Telecommunications and Conferencing
Telecom can add, remove or change Cisco VoIP desktop phone features
Phones, Telecommunications and Conferencing
Telecom services includes changing the Cisco VoIP phone display name.
Phones, Telecommunications and Conferencing
Troubleshoot and repair of VOIP, fax, credit card and emergency circuits etc.
Communications and Marketing
Photography services include head shots, group shots, and university and department events.
Phones, Telecommunications and Conferencing
CATV/Ethernet/Wall plate that contains these ports.
University Police
Use this request to report problems with card access doors/automatic lock issues that are associated with the access control (card access) system.
ITS Projects
Click here to submit a project request to ITS for review.
Phones, Telecommunications and Conferencing
Public Static IP Address, Server IP Address, External access to a resource, Web Server Configuration
Hardware & Software
QLess is electronic queue management, to assist with preventing physical lines.
Phones, Telecommunications and Conferencing
Request new or upgrade NCCU administered mobile phone.
University Police
Request to view recorded video footage from security cameras. Justification must be provided for the request and must be approved by the Chief of Police/Director of Public Safety.
Phones, Telecommunications and Conferencing
Static IP address (Internal access only), Remote Access to System, DHCP Request
University Police
Exception to access for Residential Life Only
Banner & NCCU Applications
Issues/concerns related to Eagle's Purch
Collaboration, Servers & Storage
Collaboration, Servers & Storage
SharePoint Permissions Request Form
Hardware & Software
Software Quote Request Form
Hardware & Software
Microsoft Office Pro Plus and Windows 8 Upgrade; Lojack; Microsoft Distribution Program
Printing
Student printing issues related to ITS supported printers
Printing
Additions requested to the Student Printing Program
Information Security
Reporting NCCU fraudulent calls.
Classrooms & Learning Spaces
Classroom technology support issues, Classroom technology design
Media & Event Support
Special services including ESPN, campus, conference/speaker phone rental for faculty, staff, students and guest. $20.00 per conference phone rental, inquire within for other special services costs.
Room Reservations
A teleconference classroom and meeting room with video & conferencing capabilities.
Room Reservations
Law School Room Reservation resource availability. (ID: guest, no password)
Banner & NCCU Applications
eCommerce solution for NCCU departments, campus organizations, and other campus merchants. Marketplace is used to easily create, manage, and operate online storefronts, registration sites, and secure payment pages.
Training & Workshops
Instructor-led training: consultation and support
Hardware & Software
University Laptop Program; Dell or Apple laptop purchase
Network & Wireless Services
Access to campus resources, remote desktop access, WebVPN, Banner Access (off campus)
Network & Wireless Services
Web Services
Web application development focuses on the interaction and management of information both inside and outside the browser.
Web Services
ITS Graphic Design services offers compelling imagery for use within my EOL and web pages hosted inside the content management system.
Web Services
Request one-on-one or group training.
Web Services
Request a meeting with Web Services.
Collaboration, Servers & Storage
On-demand collaboration, online meeting, web conferencing and videoconferencing application.
Banner & NCCU Applications
Webfocus Account Creation, Modification and Deletion
Information Security
Security practice of allowing e-mail addresses or domain names access or recognition.
Network & Wireless Services
Guest Wireless Access, Faculty and Staff Wireless, Mobile Access, Group Wireless, On-Boarding Wireless Portal
Phones, Telecommunications and Conferencing
Ethernet wiring; cable TV and internet
Collaboration, Servers & Storage
Request assistance and have questions answered about Zoom.