Services A-Z (104)

Request to have card access added for academic and administrative buildings/areas on campus.

This is a link to the new Active Directory account request form. Please have a faculty/staff member fill out this form to request an account to access NCCU Computers & Services.

Add printer, troubleshoot printing issues

Add funds to student print quota

A software installation is adding a new software on your computer. A software upgrade is a new version of the software that offers a significant change or major improvement over your current version. NOTE: This ticket should only be completed after the Purchase Order is complete for the software.

Support related to Appworx (Job Scheduling), Adirondack, Symplicity (Accommodate, Career Services), Blackboard, VZ Orientation, JumpForward, Maxient, Distance Learning, Follett Connect-One, J-Point, etc.

Request the installation of a new Banner release or patch for any Banner module or a General Administration Interface; request a clone or a backup copy of a Banner table

Job Creation, Account Creation/Modify/Delete or Schedule Change.

The lecture capture solution in use in the law school allows for the recording of classes, meetings, and other events.

Banner 9 connection issue

Request a new Banner INB Account.

Banner Password Reset; Unlock Account; Account Deletion.

Support related to Banner Document Management

Troubleshoot Banner Finance INB or SSB issues

Troubleshoot Banner General INB or SSB issues

Support related to Human Resources, Payroll, Position Control, Employee Self-Service

Banner SSB pin reset when expired or locked

Troubleshoot Banner Student INB or SSB issues

BDM Request Form

ITS provides assistance in support for the cable television infrastructure in academic and administrative buildings.

File Sharing

Online marketing, email blasts, news releases, editing services.

Creating a new report in WebFOCUS and Blackboard Analytics, SAS Analytics

Office of research, Evaluation and Planning (REP) Data Request Form.

Departmental Shared Mailbox – Email Account Access

Issues with computer, speakers, keyboard (i.e) hardware malfunction

DUO FOB Request

Virtualized Applications

Departmental email, Shared mailboxes

Work order form for technical services.

Provides technical support for audio/visual related services at University sponsored special events.

Request for the FabLab located in Mary Townes Science Complex.

Troubleshoot and support issues for Faces

Please fill out the request form with detailed description of your technical issue.

Web page creation and maintenance

Provide overall governmental reporting support and issue resolution relative to UNC-GA and other state agencies.

Brochures, invitations, flyers and other print, digital and marketing materials are provided.

Request a technology quote.

Individual user mailbox, Email account access

Information Technology Services loaner program supports the needs of faculty and staff members that require the use of a University-owned laptop computer for the purpose of business travel.

ITS consulting for products and/or services to be procured.

Jabber is an on-campus communications application for Windows, Mac OS, and mobile devices. The purpose for this service is to provide instant messaging, video, voice messaging, desktop sharing and conferencing capabilities for faculty/staff.

Makerspace is a collaborative workspace for making, learning, exploring and sharing.

Marketing campaign that includes combined services of communications, editing/writing, design and/or photography services.

Online digital curriculum, certifications for fundamental technology skills.

Microsoft Office 365 download issues.

Modifying\updating existing reports or Dashboards.

Complete this ticket to request a campus announcement.

Request a profile page on NCCU.edu to share pertinent information about your educational background, research interests (if applicable), and work at NCCU. You may also use this service to update an existing profile page.

Request a research project page on NCCU.edu to share information about your research projects at NCCU.

Troubleshoot network connectivity issues.

Office Move is a change in physical location.

Self service password reset

Telecom can add, remove or change Cisco VoIP desktop phone features

Telecom services includes changing the Cisco VoIP phone display name.

Troubleshoot and repair of VOIP, fax, credit card and emergency circuits etc.

Photography services include head shots, group shots, and university and department events.

CATV/Ethernet/Wall plate that contains these ports.

Use this request to report problems with card access doors/automatic lock issues that are associated with the access control (card access) system.

Click here to submit a project request to ITS for review.

Public Static IP Address, Server IP Address, External access to a resource, Web Server Configuration

QLess is electronic queue management, to assist with preventing physical lines.

Request new or upgrade NCCU administered mobile phone.

Request to view recorded video footage from security cameras. Justification must be provided for the request and must be approved by the Chief of Police/Director of Public Safety.

Static IP address (Internal access only), Remote Access to System, DHCP Request

Exception to access for Residential Life Only

Issues/concerns related to Eagle's Purch

This form is used for reporting in the event of a security incident.

SharePoint Permissions Request Form

Software Quote Request Form

Microsoft Office Pro Plus and Windows 8 Upgrade; Lojack; Microsoft Distribution Program

Student printing issues related to ITS supported printers

Additions requested to the Student Printing Program

Reporting NCCU fraudulent calls.

Classroom technology support issues, Classroom technology design

Special services including ESPN, campus, conference/speaker phone rental for faculty, staff, students and guest. $20.00 per conference phone rental, inquire within for other special services costs.

A teleconference classroom and meeting room with video & conferencing capabilities.

Law School Room Reservation resource availability. (ID: guest, no password)

eCommerce solution for NCCU departments, campus organizations, and other campus merchants. Marketplace is used to easily create, manage, and operate online storefronts, registration sites, and secure payment pages.

Instructor-led training: consultation and support

Use this request to modify the unlock/lock schedule for a specific building or area that is connected with the access control system.  Please submit this request within 48 hours of required schedule change.  This may request an unlock for a specific date, or a recurring change.

Access to campus resources, remote desktop access, WebVPN, Banner Access (off campus)

Web application development focuses on the interaction and management of information both inside and outside the browser.

ITS Graphic Design services offers compelling imagery for use within my EOL and web pages hosted inside the content management system.

Request one-on-one or group training.

Request a meeting with Web Services.

On-demand collaboration, online meeting, web conferencing and videoconferencing application.

Webfocus Account Creation, Modification and Deletion

Security practice of allowing e-mail addresses or domain names access or recognition.

Guest Wireless Access, Faculty and Staff Wireless, Mobile Access, Group Wireless, On-Boarding Wireless Portal

Ethernet wiring; cable TV and internet

Request assistance and have questions answered about Zoom.